Graciela V. Lopez

• Trained all new front desk receptionist for 7 locations
• Traveled and observed staff at 7 locations
• Presented monthly meetings with new information or Q&A
• Communicates with associates, resources staffing, client staff and leadership, as appropriate
• Ensures float break coverage, to support associates at offsite accounts, where/when applicable.
• I obtained the following positions; receptionist, Team Lead and Surgery Scheduler/Clinic Coordinator

• Communicates with associates, resources staffing, client staff and leadership, as appropriate.
• Coordinates associate assignments, as specified.
• Ensures float break coverage, to support associates at offsite accounts, where/when applicable.
• Communicates policies and procedures to ensure compliance, standardization, and processes for improvement.
• Completes shift reports, break sheets, and associate patient assignments to ensure coverage and support, as appropriate.
• Must be able to perform all duties of Patient Observation Associates.
• I am Cross-trained in receptionist, Team Lead and Surgery Scheduler/Clinic Coordinator

• Initiated authorization requests for outpatient and inpatient services in accordance with the prior authorization list
• Verified eligibility and benefits
• Answered phone queues and processed faxes within established standards
• Entered data authorizations into the system

• Collected and entered all necessary demographic, clinical, billing and insurance information from patients
• Explained processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required
• Protected financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payments options and screening for eligibility

• Organized regular property inspections to ensure maintenance issues were promptly addressed, maintaining a safe living environment for tenants.
• Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
• Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.
• Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
• Processed evictions when necessary according to state laws and guidelines while maintaining professionalism throughout each case.
• Software Systems included Yardi and bluemoon

• Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
• Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
• Obtain experience with Tax Credit
• Software used: Bluemoon and Onesite.