Graciela Castillo
Panama City,FL
Summary
Driven to exceed client expectations and needs, seeking valuable experience in customer service and teamwork. Eager to improve English language skills and apply knowledge gained through training and work experience. Committed to personal and professional development, with a goal to effectively contribute in a dynamic work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Combo Pipe Welder
Eastern Shipbuilding
Panama City, Florida
01.2022 - Current
- Successfully completed a variety of welding projects.
- Trained new employees in proper safety procedures when working with pipe welders
- Demonstrated knowledge of various welding techniques such as GTAW, GMAW, and SMAW.
- Operated safety equipment and use safe work habits
- Cleaned and organized work sites to reduce team hazards and boost productivity
- Inspected and prepped material surfaces by removing slag and rust.
Customer Service Agent
Interpretia
San Pedro Sula
09.2021 - 06.2022
- Responded to telephone inquiries and complaints following standard operating procedures
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues
- Developed strong communication skills while interacting with customers from diverse backgrounds
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Built relationships with clients through friendly and polite telephone conversations
- Analyzed customer feedback to identify areas of improvement in the company's services
- Remained open to feedback from supervisor and peers to build and improve skills set
- Collaborated closely with other departments within the company to ensure complete customer satisfaction
- Provided exceptional customer service to clients in fast-paced call center environment.
Education
Tourism -
University of San Pedro
US01.2021
High School Diploma -
Tela American Institute
Atlántida, HN01.2001
Skills
- Power Point
- Excell
- Publisher
- Languages: Spanish and English
- Teamwork capability
- Customer Service
- Empathy
- Problem Solving
- Accepting Criticism
- Responsability
- Willingness to learn
Certification
- Certificate of achievement given by the association of Vermont, United States, Hands to Honduras, Providing two weeks of community service in the public schools of Tela, providing translation support and applying fluoride to school children.
- 2 months of training in a Travel Agency, Advise customers on the best options for their trips, Plan and organize leisure trips for individuals, families or groups taking into account all the details to consider, such as air tickets, accommodation, transportation and recreational activities, Sell tour packages to customers
Timeline
Combo Pipe Welder
Eastern Shipbuilding
01.2022 - Current
Customer Service Agent
Interpretia
09.2021 - 06.2022
Tourism -
University of San Pedro
High School Diploma -
Tela American Institute