Gracie Rawlins
Port Orange
Summary
Dynamic retail professional with a proven track record at Bath & Body Works, excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction and driving sales through effective problem-solving and cash handling. Committed to maintaining high standards of store organization and compliance, fostering a positive shopping environment.
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Offering strong foundation in communication and adaptability, ready to learn and grow in retail environment. Brings commitment to customer service excellence and ability to quickly grasp product knowledge. Ready to use and develop problem-solving and teamwork skills in any role.
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate Manager
Bath & Body Works
10.2023 - Current
- Assisted customers in product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Maintained organized merchandise displays to attract customer attention and increase sales.
- Collaborated with team members to restock shelves and ensure inventory availability.
- Handled customer complaints professionally, providing solutions to improve satisfaction.
- Participated in training sessions to learn product knowledge and improve service skills.
- Engaged with customers proactively, promoting special offers and loyalty programs effectively.
- Monitored store cleanliness and organization, contributing to a welcoming environment for shoppers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Store Manager
Firehouse Subs
01.2022 - 09.2023
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented inventory management strategies, reducing waste and improving stock accuracy.
- Developed promotional campaigns to increase sales and customer engagement in-store.
- Ensured compliance with health and safety regulations, maintaining a safe environment for staff and customers.
- Collaborated with upper management on strategic initiatives, aligning store goals with corporate objectives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
High School Diploma -
Bloomingdale High School
Valrico, FLSkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Reliability and punctuality
- Cash handling
- Flexible schedule
- Professional appearance
- Phone etiquette
- Conflict resolution
- Policy and procedure adherence
Timeline
Retail Sales Associate Manager
Bath & Body Works
10.2023 - Current
Store Manager
Firehouse Subs
01.2022 - 09.2023
High School Diploma -
Bloomingdale High School