Gracilda Ange
Rochester,NY
Summary
To contribute organizational skills, attention to detail, and excellent communication abilities in providing efficient administrative support to streamline operations and enhance productivity within the organization. Seeking to assist in managing tasks, coordinating schedules, and maintaining a seamless workflow to facilitate the achievement of company goals.
Overview
12
12
years of professional experience
Work History
Senior Department Secretary
Rochester Regional Health System
06.2011 - Current
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed reception area answered telephone calls and received packages.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Prepared and proofread documentation, spreadsheets and presentations for department use.
- Managed filing system entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed over 50 phone calls and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Bachelor of Arts - Economics
Notre Dame University
General Santos City, Philippines04.2012
Skills
- Document and File Management
- Multitasking and Time Management
- Department Oversight
- Report Preparation
- Multi-Line Telephone Systems
- Customer Support Needs Assessment
- Records Preparation
- Visitor Support
- Confidentiality and Data Protection
- Employee Communications
- Organize Files
- Chart Preparation
- Computers and Technology
Timeline
Senior Department Secretary
Rochester Regional Health System
06.2011 - Current
Bachelor of Arts - Economics
Notre Dame University
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