Summary
Overview
Work History
Education
Skills
Timeline
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Gracin Wilkins

Madison,GA

Summary

Adaptable and Fast learning worker within-depth knowledge and multifaceted abilities.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Server/Bartender/Host/Takeout Cashier

California Pizza Kitchen
11.2020 - 08.2023
  • Served high customer volumes during special events, nights, and weekends in the Prudential Center.
  • Performed opening and closing duties, operated POS systems, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods while also upselling menu items to customers, driving up sale revenues and maximizing profit.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Cultivated warm relationships with regulars while tailoring a memorable dining experience for all guests.

Server/Smoothie Barista/Food Runner/ Busser

Farmview Market
05.2020 - 09.2020
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
  • Created quality beverages for customers following recipes and presentation standards.
  • Operated the Expo station to keep orders and get food to guests in a timely manner

Theater and Dance Instructor

Oconee Youth School Of Performance
05.2018 - 08.2019
  • Planned routines for recitals and performances.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Planned, prepared, and delivered lesson plans introducing students to theatre and dance techniques.
  • Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
  • Adhered to studio guidelines and legal requirements.
  • Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.

Education

Bachelor of Fine Arts - Musical Theater

The Boston Conservatory
Boston, MA
05.2023

Skills

  • Professional Service Standards
  • Teamwork and Professionalism
  • Hospitality Service Expertise
  • High-Volume Environments
  • Energetic and Outgoing
  • Prioritizes Kindness and respect in the workplace
  • Leader and Motivator
  • Desire to keep learning and growing

Timeline

Server/Bartender/Host/Takeout Cashier

California Pizza Kitchen
11.2020 - 08.2023

Server/Smoothie Barista/Food Runner/ Busser

Farmview Market
05.2020 - 09.2020

Theater and Dance Instructor

Oconee Youth School Of Performance
05.2018 - 08.2019

Bachelor of Fine Arts - Musical Theater

The Boston Conservatory

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Gracin Wilkins