Graciola Serrano
Alcalde,NM
Overview
11
11
years of professional experience
Work History
Access Control Specialist
Banda Group International
Los Alamos, New Mexico
07.2024 - 01.2025
- Validate the visitor's identity.
- Brief escorted workers on prohibited and controlled articles, as well as safety and security requirements, before entering secured areas.
- Physically accompany and maintain control of escorted workers continuously while entering, occupying, and leaving protected areas, to prevent unauthorized disclosure of sensitive or classified matter.
Access Control Specialist
Compa Industries
Los Alamos , New Mexico
04.2024 - 07.2024
- Validate visitor's identity
- brief escorted worker's on prohibited and controlled articles and safety and security requirements before entering secured areas.
- Physically accompany and maintain control of escorted workers continuously while entering, occupying, and leaving protected areas, to prevent unauthorized disclosure of sensitive or classified matter.
Unemployed
Unemployment Compensation
Espanola, New Mexico
09.2023 - 04.2024
- Was laid off due to budget cuts.
Leasing Agent
Greystar Management
Henderson, NV
02.2022 - 04.2024
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Led property tours to showcase amenities to prospective tenants, and offered valuable information regarding major features.
- I contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Maintained accurate records of correspondence with and from tenants.
- Checked rental eligibility by following the company's verification process.
- Promoted a high level of customer service and assistance by greeting clients, responding to concerns, showing units, and quickly resolving issues.
Leasing Consultant
Lynd Management
Las Vegas, NV
11.2020 - 02.2022
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained accurate records of correspondence with and from tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Checked rental eligibility by following company's verification process.
- Escalated critical issues to property manager to deliver immediate resolution.
- Sorted incoming mail efficiently to support timely distribution.
- Coordinated mail delivery services with carriers.
- Tracked leads using CRM software and followed up with interested parties.
Leasing Consultant
AMC MANAGEMENT
Las Vegas, NV
12.2019 - 11.2020
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Tracked leads using CRM software and followed up with interested parties.
- Escalated critical issues to property manager to deliver immediate resolution.
Leasing Consultant
Nals Management
N Las Vegas, NV
05.2018 - 12.2019
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Encouraged prospective tenants to fill out applications after property tours.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Escalated critical issues to property manager to deliver immediate resolution.
- Tracked leads using CRM software and followed up with interested parties.
- Contacted and followed up with tenants on renewal notices.
Leasing Consultant
Stout/Conam Management
Las Vegas, NM
05.2014 - 04.2018
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Tracked leads using CRM software and followed up with interested parties.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
Education
High School Diploma -
Coronado High School
Skills
- Q Clearance
- Access control procedures
- Sensitive information handling
- Property Showing
- Team Building
- Data Entry
- Rent collection
- Application Processing
- Background Checks
- Work Ethic
- Team Collaboration
- Strong Organization Skills
- MS Office
Languages
Timeline
Access Control Specialist
Banda Group International
07.2024 - 01.2025
Access Control Specialist
Compa Industries
04.2024 - 07.2024
Unemployed
Unemployment Compensation
09.2023 - 04.2024
Leasing Agent
Greystar Management
02.2022 - 04.2024
Leasing Consultant
Lynd Management
11.2020 - 02.2022
Leasing Consultant
AMC MANAGEMENT
12.2019 - 11.2020
Leasing Consultant
Nals Management
05.2018 - 12.2019
Leasing Consultant
Stout/Conam Management
05.2014 - 04.2018
High School Diploma -
Coronado High School
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