Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Gracy Lacroix

Burlington

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and multitasking in fast-paced environments. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Medical Assistant

Lahey Hospital General Internal Medicine
03.2022 - Current
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Collecting Specimen
  • Routing Patient Script
  • Scheduling Patient for Follow-up Appointments
  • Setting up PAP’s
  • Assisting the providers as needed
  • Checking and documenting Monthly urine book
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Oriented and trained new staff on proper procedures and policies.
  • Completed EKGs, Bladder Scans, A1C, and other tests based on patient presentation in office.
  • Collected and documented patient medical information such as critical values.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.


Medical Assistant/Medical Secretary/Certified Chiropractic Assistant

Winchester Chiropractic Center
05.2013 - 01.2022
  • Successfully managed all administrative and clinical operations of the office
  • Answered phones, checked in patients in/out and schedule appointments
  • Collected copayments and obtained insurance benefit information
  • Faxed, copied, and scanned patient documents, processed and faxed medical records to attorneys
  • Set up patients prior to doctor consultation, submitted authorization request for MRI’s, x-rays and CT scans
  • Collected health assessments over the phone and scheduled patients for spinal decompression programs
  • Train new employees on administrative tasks and different therapies
  • Obtained vital signs
  • Performed ultrasound and laser therapy on patients
  • Observed and performed patient therapy, educate patients on how to use portable electric muscle stimulation device, lumbar belt and laser boot
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Patient Care Services

RSC New England
03.2011 - 05.2013
  • Checked patients in/out and scheduled patients for future appointments
  • Received cash for customers’ orders
  • Answered and delegated phone calls to corresponding departments
  • Printed daily schedules for providers
  • Prepared new patient charts, photo copied records, faxed and filed out patient charts
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Direct Care

Seven Hills Foundation
01.2005 - 10.2009
  • Assigned to group home with daily task, prepared meals and administered medication
  • Assisted transporting residents to appointments and outside activities
  • Attended conferences and workshops focused on industry best practices to stay current with developments within the field of direct care.
  • Actively participated in staff meetings and trainings to continually improve knowledge and skills in direct care provision.


Education

Medical Assisting Program

Lincoln Technical Institute
Somerville, MA

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Middlesex Community College
Bedford, MA
01.2015

Early Childhood Education, Human Services

North Shore Community College
Lynn, MA
01.2009

Skills

  • Ability to obtain successful blood samples through Capillary & venipuncture procedures
  • Experience performing Electrocardiogram readings
  • Skilled in administration of injections
  • Able to Accurately obtain a set of vital signs
  • Properly collect specimen and accurately test them
  • Wound care & Suture removal
  • Understanding of HIPAA privacy and security rules
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Direct patient care
  • Clinical documentation
  • Reliable team player
  • Compassionate
  • EMR / EHR
  • Patient-focused care
  • CPR
  • Professionalism and ethics
  • Compassionate caregiver
  • Complex Problem-solving
  • Prioritizing stat orders
  • Maintaining confidentiality
  • Fluent in Creole
  • Professional bedside manner

Languages

Bilingual – Fluent in English/Haitian Creole/French

Certification

  • CMA - Certified Medical Assistant
  • RMA - Registered Medical Assistant

Timeline

Medical Assistant

Lahey Hospital General Internal Medicine
03.2022 - Current

Medical Assistant/Medical Secretary/Certified Chiropractic Assistant

Winchester Chiropractic Center
05.2013 - 01.2022

Patient Care Services

RSC New England
03.2011 - 05.2013

Direct Care

Seven Hills Foundation
01.2005 - 10.2009

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Middlesex Community College

Early Childhood Education, Human Services

North Shore Community College

Medical Assisting Program

Lincoln Technical Institute

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