Gracyn Haskell
Dix Hills
Summary
Highly Motivated and eager to contribute to team success through my hard work, attention to detail and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Office Manager
Hyperbaric Medical Solutions
09.2022 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Built relationships with physicians to create steady referral pipeline.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed policies and procedures for effective practice management.
Lead Patient Care Coordinator
Hyperbaric Medical Solutions
02.2018 - 08.2022
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Managed master calendar and scheduled appointments for my providers in all five locations based on optimal patient loads and clinician availability.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Requested and followed through will all medical record requests.
- Restocked and organized exam rooms and medical equipment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted in PRP Procedures when needed.
- Handled over 30 calls daily to address patient inquiry's
- Responded to correspondence from insurance companies to verify patient's coverage.
- Created videos and captured photos to managed and strengthen our social media accounts.
Medical Scheduler/Administrative Coordinator
Island Gastroenterology Consultants
11.2015 - 01.2018
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Checked patients in and out and collected payments.
- Educated patients about or procedures and provided treatment plan documentation.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Customer Service/ Head Cashier
Lowes Home Improvement
11.2013 - 04.2014
- Greeted customers.
- Trained new cashiers on procedures, customer service and sales techniques.
- Worked extra shifts during busy periods to maintain service.
- Performed store opening, closing and shift change actions.
- Helped customers with questions, problems and complaints in person and via telephone.
- Developed positive customer relationships through friendly greetings and excellent service.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Cleaned and organized the store, including the checkout desk and displays.
Education
Associate of Science - Biology
Long Island University
Greenvale, NY06.2015
High School Diploma -
Half Hollow Hills High School West
375 Wolf Hill Rd, Dix Hills, NY 117462013
Skills
- Outgoing
- Work well under pressure
- Reliability
- Articulate and well-spoken
- Natural leader
- Strong problem solver
- Active listening skills
- Understanding
- Time management strength
- Personable
- Motivated team player
- Professional and mature
Timeline
Office Manager
Hyperbaric Medical Solutions
09.2022 - Current
Lead Patient Care Coordinator
Hyperbaric Medical Solutions
02.2018 - 08.2022
Medical Scheduler/Administrative Coordinator
Island Gastroenterology Consultants
11.2015 - 01.2018
Customer Service/ Head Cashier
Lowes Home Improvement
11.2013 - 04.2014
Associate of Science - Biology
Long Island University
High School Diploma -
Half Hollow Hills High School West
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