Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gracyn Hunter

Lakeland

Summary

Detail-oriented professional with strong customer service skills. Experienced in managing multi-line phone systems and providing exceptional support. Committed to enhancing client satisfaction and streamlining office operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Reception/Veterinary Assistant

All Creatures Animal Clinic
Lakeland
09.2023 - Current
  • Greeted visitors and directed them to appropriate departments.
  • Scheduled appointments and maintained organized calendar for staff.
  • Handled incoming and outgoing mail with attention to detail.
  • Assisted clients in completing forms and provided information on services.
  • Maintained reception area, ensuring cleanliness and professionalism.
  • Coordinated meetings, prepared rooms, and arranged necessary equipment.
  • Communicated effectively with team members to support office operations.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Processed payments and updated accounts to reflect balance changes.
  • Restocked and sanitized exam rooms for ample supplies and disease control.
  • Supported euthanasia procedures and disposal following regulations and owner preferences.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Interpreted lab results for heartworm testing, parasites, and skin scrapings.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Delivered attentive, courteous service to promote overall patron satisfaction.
  • Documented and tracked treatment activities.
  • Ordered medication refills when needed.
  • Ensured that cages were kept clean at all times.
  • Provided emotional support to pet owners during difficult times.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Maintained accurate medical records of all patients.

Cashier

Mimi's Italian Ice
Lakeland
12.2022 - 08.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash register, ensuring accurate cash handling and balance.
  • Stocked shelves and organized displays to enhance product visibility.
  • Maintained cleanliness and organization of checkout area for safety compliance.
  • Collaborated with team members to improve customer service strategies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.

Assistant Manager

J&J Tack Shack
Lakeland
09.2020 - 11.2022
  • Organized inventory and maintained supply levels for operations.
  • Participated in team meetings to share ideas and feedback.
  • Contributed to creating a positive work environment through team engagement.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated communication between departments to enhance workflow.

Education

High School Diploma -

George Jenkins
Lakeland, FL
05-2023

Associate of Arts - Radiology

Polk State College
Winter Haven, FL

Skills

  • Inventory management
  • Team communication
  • Data entry
  • Customer service
  • Supply restocking
  • Problem solving
  • Attention to detail
  • Time management
  • Conflict resolution

Certification

  • Vet Assistance Certification

Timeline

Reception/Veterinary Assistant

All Creatures Animal Clinic
09.2023 - Current

Cashier

Mimi's Italian Ice
12.2022 - 08.2023

Assistant Manager

J&J Tack Shack
09.2020 - 11.2022

High School Diploma -

George Jenkins

Associate of Arts - Radiology

Polk State College

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