Gracyn Rock
Billings,MT
Summary
Dedicated employee with a proven track record in customer engagement and efficient service. Committed to maintaining cleanliness, organization, and enhancing customer satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Employee
Baskin Robbins
05.2023 - Current
- Provided exceptional customer service by accurately taking orders and addressing inquiries.
- Prepared and served a variety of ice cream flavors, ensuring quality and presentation standards were met.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed inventory levels, restocked supplies, and minimized waste through effective product use.
- Collaborated with team members to streamline service processes during peak hours for improved efficiency.
- Handled cash register transactions accurately, ensuring proper cash management and record-keeping practices.
Employee
Shave Ice
08.2023 - 08.2025
- Maintained cleanliness and organization of work area to ensure food safety compliance.
- Increased daily sales by consistently delivering high-quality Shave Ice and maintaining an inviting environment.
- Enhanced customer satisfaction by providing efficient and friendly service at the Shave Ice station.
- Managed cash register transactions with accuracy, ensuring all sales were recorded correctly and efficiently.
- Utilized proper portion control to determine customers receive correct portion size.
Education
Bachelor of Arts - Fine Arts
Montana State University, Billings, Mt, US
Billings, MT05.2029
Skills
- Customer engagement
- Working under pressure
- Customer service
- Teamwork
- Patience and empathy
- Cleaning and organization
- Speed and efficiency
- Telephone orders
Timeline
Employee
Shave Ice
08.2023 - 08.2025
Employee
Baskin Robbins
05.2023 - Current
Bachelor of Arts - Fine Arts
Montana State University, Billings, Mt, US