Gracyn Stevenson
In Shape Gym
SANDIEGO,CA
4
years of professional experience
Results-driven Shift Leader experienced in enhancing team efficiency and customer satisfaction. Achieved improved operational performance through targeted staff training and process improvements. Focused on fostering a positive work environment while effectively resolving customer complaints and supporting team development.
Work History
Kids' Club Worker
3 Months- Developed and implemented creative educational programs promoting physical activity.
- Supervised daily activities for children, ensuring safety and engagement.
- Coordinated team efforts to maintain a clean and organized Kids' Club environment.
- Fostered positive relationships with parents, providing updates on children's progress and activities.
- Monitored behavior of children, addressing conflicts and reinforcing positive interactions.
- Collaborated with fitness instructors to integrate children's programming into gym events.
Shift Leader
1 Year 4 Months- Coordinated shift schedules, managing staffing levels to meet business demands effectively.
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Implemented process improvements that enhanced team efficiency and reduced wait times.
- Trained and mentored new team members on product knowledge and operational standards.
- Provided feedback to management on employee performance and opportunities for development.
- Resolved customer complaints swiftly, maintaining a positive store atmosphere and customer loyalty.
- Collaborated with team members to uphold brand standards and promote a cohesive work environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Crew Member
6 Months- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Crew Member
1 Year 10 Months- Provided exceptional customer service while taking and processing orders efficiently.
- Collaborated with team members to execute daily operations during peak hours.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Assisted with inventory management by restocking supplies and minimizing waste.
- Operated kitchen equipment safely, adhering to operational guidelines and protocols.
- Trained new crew members on procedures, promoting consistency in service quality.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Associate of Science - Political Science
Associate of Science - Political Science
Skills
Childcare management
Safety awareness
Personal care support
Child development
Facility maintenance
Team coordination
Risk management
Timeline
Kids' Club Worker
In Shape Gym
11.2025 - 02.2026Read More
Shift Leader
Dutch Bros
06.2024 - 10.2025Read More
Crew Member
Sutter Street Taqueria
01.2024 - 07.2024Read More
Crew Member
Sourdough & Co
03.2022 - 01.2024Read More
University of California, San Diego
Associate of Science from Political Science
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Folsom Lake College
Associate of Science from Political Science
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