Gradi Lapika
Sanford
Summary
Experienced Human Resources Coordinator skilled in managing HR tasks and improving workplace efficiency. Proficient in Microsoft Office and Excel, with strong project management, multitasking, and communication skills. Demonstrates keen attention to detail and adaptability, consistently fostering collaborative environments and enhancing recruitment processes. Assists the HR team with staffing, record-keeping, employee benefits, and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned. Developed skills in a dynamic and collaborative environment, focusing on communication and organizational efficiency. Adept at managing employee relations, conflict resolution, and data integrity. Seeks to transition into a new field, bringing a commitment to fostering positive team dynamics and streamlined operations.
Overview
10
10
years of professional experience
Work History
Human Resources Coordinator
Community Social Services
06.2024 - Current
- Manage HR clerical tasks, enhancing efficiency and supporting 20+ employees daily
- Assist HR Manager in recruiting, improving candidate fit and reducing time-to-hire
- Support payroll processing, ensuring accuracy for over 20 staff members
- Provide administrative support, fostering a collaborative workplace environment
- Fostered strong interdepartmental relationships, facilitating seamless communication between HR and other teams for effective talent acquisition
- Meticulously managed HR documentation, ensuring accuracy in personnel records and compliance with organizational policies and procedures
- Provided comprehensive assistance to the HR Manager, contributing to successful recruitment initiatives and smooth payroll processing
Personal Banker
KeyBank
12.2022 - 06.2024
- Advised clients on banking products, enhancing service satisfaction and retention
- Managed accounts, ensuring smooth transactions and client trust
- Sold banking services, achieving measurable growth in client base
- Referred clients to financial experts, fostering comprehensive financial solutions
- Analyzed client financial profiles to optimize account management strategies, ensuring efficient transaction processing and risk mitigation
- Exceeded sales targets by developing targeted outreach campaigns, resulting in substantial growth in new client acquisitions
- Advised clients on financial strategies, enhancing their financial stability and growth
- Processed transactions efficiently, ensuring accuracy and client satisfaction
- Generated detailed account statements, reinforcing bank policies for client benefit
- Researched financial trends, identifying opportunities for new banking services
- Optimized client financial strategies, enhancing portfolio performance and fostering long-term banking relationships with measurable growth in account values
Relationship Banker
Bank Of America
02.2022 - 12.2022
- Reviewed mortgage loan packages for compliance and accuracy, ensuring saleability
- Conducted thorough credit and compliance reviews to prevent discrepancies
- Delivered complete loan packages to investors, enhancing secondary market operations
- Conducted thorough compliance and credit package reviews, ensuring zero deficiencies in conventional and government mortgage loan packages for secondary market investors
- Meticulously audited closed/funded loan packages, identifying and resolving discrepancies to deliver complete, saleable products to FNMA, FHLMC, and GNMA
- Streamlined post-closing audit processes, significantly reducing turnaround time and enhancing accuracy in loan package reviews for various investors
Post-Closing Auditor I
Mortgage Network
09.2021 - 02.2022
- Assisted in the development of training materials for audit staff, ensuring all team members were well-equipped to perform their duties effectively.
- Developed comprehensive knowledge of federal and state regulations governing mortgage lending, ensuring all audits were conducted in accordance with applicable guidelines.
- Implemented best practices for document management, reducing the likelihood of misplaced or lost paperwork.
- Provided guidance and support to new hires on audit processes, ensuring consistent application of company policies across the team.
- Streamlined post-closing procedures for increased efficiency by identifying areas of improvement and implementing effective solutions.
Loan Servicing Specialist
Atlantic Federal Credit Union
01.2021 - 09.2021
- Managed loan inquiries post-closing, enhancing member satisfaction through effective solutions
- Updated member records and processed forms, ensuring accurate and efficient service delivery
- Resolved member issues swiftly, maintaining high service standards and positive relationships
- Streamlined loan inquiry process, enhancing efficiency in post-closure servicing
- Analyzed member needs to provide tailored solutions, improving satisfaction rates
- Optimized member information management, reducing data inconsistencies
- Implemented new file maintenance procedures, boosting operational accuracy
- Cultivated strong relationships with internal teams, facilitating seamless cross-departmental collaboration
- Mentored new hires on loan servicing best practices
- Negotiated payment agreements with delinquent borrowers, reducing loss exposure while maintaining positive customer relations.
Direct Support Professional Caregiver
GBC (Granite Bay Care)
01.2016 - 12.2021
- Led residential support, fostering independence and community integration
- Ensured accurate documentation and service plan tracking
- Facilitated skill development and medication administration
- Coordinated transportation for medical and social activities
- Prepared balanced meals, enhancing residents' well-being
- Fostered independence and growth in residential care, implementing personalized support plans and facilitating community integration activities
- Managed comprehensive documentation, including daily logs and service plan progress, ensuring accurate tracking of client development
- Coordinated with therapeutic teams to develop and implement strategies for enhancing residents' self-confidence and life skills
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
Wireless Sale Representative
Market Source
05.2018 - 12.2019
- Drove sales growth by engaging customers and offering tailored solutions, boosting revenue
- Collaborated with team to enhance customer satisfaction, achieving high retention rates
- Analyzed sales trends to optimize inventory management, reducing stock shortages
- Resolved customer issues efficiently, improving service quality and client trust
- Implemented promotional strategies that increased product visibility and sales
- Drove wireless sales growth through targeted customer engagement
- Consistently exceeded monthly targets, contributing to overall store performance improvement
- Pioneered new sales strategies, adapting to changing market trends
- Implemented creative solutions to enhance customer experience and boost retention rates
Cashier
Walmart
03.2015 - 12.2015
- Assisted customers with purchases, ensuring smooth transactions and resolving queries efficiently
- Processed payments and discounts, maintaining accuracy and speed at checkout
- Kept checkout area organized, adhering to safety and cleanliness standards
- Collaborated with team to enhance customer satisfaction and operational efficiency
- Supported store operations by greeting customers and managing bagging stations
- Managed cash transactions, processed payments, and maintained checkout operations, ensuring accuracy and compliance with store policies
Education
Master - Business Analytics
University of Maine
Orono, Me12.2025
Bachelor - Finance
University of Southern Maine
Portland, Me05.2020
Associate Degree - Business Administration
Southern Maine Community College
South Portland, Me05.2018
High School Diploma -
Westbrook High School
Westbrook, Me06.2015
Skills
- Bilingual Communication
- Time management
- Technical execution
- Team player
- Multi-tasking
- Microsoft Excel
- Judgment
- Project management
- Adaptability
- Microsoft Office
- Microsoft office and docusign
- Employee relations
- Maintains confidentiality
- Recordkeeping
- New employee orientations
- HR policies compliance
- Confidential document control
- Onboarding coordination
- Human resources management
- Customer relations
- Staff management
- FLUENT IN French
- HR policies and procedures expertise
Additional Information - Accomplishments
- Intermediate Interactive Data Visualization with plotly in R
- Visualizing Big Data with Trelliscope in R
- Intermediate Data Visualisation with ggplot2
- Served as key contributing member to Leadership team at church
- Top 3 banker Southern Maine Quarter 4, 2023 (Keybank)
- Top 3 Banker Southern Maine Quarter 1, 2024 (Keybank)
- Top 3 Banker Southern Maine Quarter 2, 2024 (Keybank)
- 2014 Boys Soccer ROBERT 'SOUP' JORDAN AWARD
- 2014 Boys Soccer SAWYER AWARD
Personal Information
Title: Human Resources Coordinator
Hobbies and Interests
- Music
- Soccer
- Piano
- Track and Field
- Taekwondo
- Reading
Languages
French
Native or Bilingual
Latin
Elementary
Timeline
Human Resources Coordinator
Community Social Services
06.2024 - Current
Personal Banker
KeyBank
12.2022 - 06.2024
Relationship Banker
Bank Of America
02.2022 - 12.2022
Post-Closing Auditor I
Mortgage Network
09.2021 - 02.2022
Loan Servicing Specialist
Atlantic Federal Credit Union
01.2021 - 09.2021
Wireless Sale Representative
Market Source
05.2018 - 12.2019
Direct Support Professional Caregiver
GBC (Granite Bay Care)
01.2016 - 12.2021
Cashier
Walmart
03.2015 - 12.2015
Bachelor - Finance
University of Southern Maine
Associate Degree - Business Administration
Southern Maine Community College
High School Diploma -
Westbrook High School
Master - Business Analytics
University of Maine
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