Summary
Overview
Work History
Education
Skills
Timeline
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Grady Hall

Jackson,TN

Summary

Versatile team member and problem-solver dedicated to streamlining operations to reduce costs and promote organizational efficiency. Combines data analysis and critical thinking to decision making. Adept at using interpersonal skills to maintain and improve working relationships.

Overview

10
10
years of professional experience

Work History

Operations Coordinator

FedEx Ground
10.2022 - Current
  • Streamline pickup and delivery operations by implementing efficient processes and procedures.
  • Ensure compliance with industry regulations, keeping accurate records and managing audits as required.
  • Track package volume trends and suggest enhancements to both challenge and refine company's product.
  • Coordinate logistics activities through FedEx's Dynamic Route Optimization software.
  • Track company equipment, tools and technology to manage inventory.
  • Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Ensure that high-value, time commit packages are delivered at a 98.5% or higher success rate.

Operations Admin II

FedEx Ground
11.2020 - 10.2022
  • Managed the station's quality assurance processes through FedEx's various software tools.
  • Corrected and manually plotted invalid addresses to ensure packages were sorted and delivered correctly.
  • Processed weekly missing package report to reduce the total to acceptable levels.
  • Processed weekly non-delivery scan package report to ensure contracted service providers were compensated for all successfully delivered packages.
  • Served as the primary liaison between operations and customer service.

Medical Scribe

Farragut ENT
08.2016 - 09.2017
  • Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.
  • Improved clinical efficiency by maintaining accurate and up-to-date electronic health records for each patient encounter.
  • Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
  • Facilitated effective communication between healthcare providers by accurately recording diagnostic test results and treatment plans.
  • Followed up with patients over telephone to improve patient-provider relationships.

ER Medical Scribe

Scribe America
04.2014 - 07.2016
  • Enhanced patient care by accurately documenting medical histories, physical examinations, and treatment plans.
  • Assisted physicians in streamlining workflow by recording patient information and maintaining organized electronic health records.
  • Improved communication between doctors and nurses by transcribing physician orders for medications, laboratory tests, and consultations.
  • Supported diagnostic procedures by collecting necessary data, including vital signs and laboratory results.
  • Improved physician efficiency by tailoring charts and processes to their individual preferences.

Education

MBA - MBA With Focus in Healthcare Administration

Murray State University
Murray, KY
08.2023

Bachelor of Science - Kinesiology

The University of Tennessee - Knoxville
Knoxville, TN
12.2015

Skills

  • Personnel Resource Allocation
  • Project Scheduling
  • Logistics Coordination
  • Attention to Detail
  • Customer Service
  • Multitasking
  • Strategic Planning
  • Data Management
  • Process Improvements
  • Microsoft Office Proficiency
  • KPI Tracking
  • Organizational Skills

Timeline

Operations Coordinator

FedEx Ground
10.2022 - Current

Operations Admin II

FedEx Ground
11.2020 - 10.2022

Medical Scribe

Farragut ENT
08.2016 - 09.2017

ER Medical Scribe

Scribe America
04.2014 - 07.2016

MBA - MBA With Focus in Healthcare Administration

Murray State University

Bachelor of Science - Kinesiology

The University of Tennessee - Knoxville

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Grady Hall