Grady Harden

Acts as liaison to in-patient case managers and other referral sources in the care coordination of home health services.

• Receives orders for Home Health services from referral sources. Obtains necessary information to coordinate all services. Coordinates start of service with referral sources and patient. Creates and maintains patient & employee schedule to provide timely and coordinated care for all patients. Documents coordination in electronic medical record.
• Serves as hospital liaison to provide in person care coordination for referral management. Will meet with patients, case management team & other health care services members to identify home care needs and provide care coordination to ensure a timely discharge and start of services for home health.
• Develop relationships with referring sources with the emphasis on continuity of care within HonorHealth. Provide education to Case Managers on HonorHealth Home Health. Represents HonorHealth Home Health referring sources
  Interfaces with multidisciplinary team members to provide optimum care. Utilize exceptional communication and interpersonal skills to enhance and encourage collaborative staff and community relationships.
  Obtain benefits and eligibility for new patients as well as recertification’s utilizing all resources effectively and efficiently.
• other duties as assigned.

Oversee the protection of the physical and intellectual assets of MGM properties

Provide excellent guest service to guests and employees and resolve complaints and issues involving both guests and employees

Act as a first responder in emergency situations

Securing the premises and personnel by staying on patrol, monitoring surveillance equipment, performing Building inspections, guarding entry points, and verifying visitors.

Required to successfully attend and pass all recurring mandatory legal, defensive tactics, first aid, CPR/AED Training/drill as a condition of employment

Maintain proficiency in the use of all assigned equipment

• Oversee the protection of the physical and intellectual assets of MGM properties
• Provide excellent guest service to guests and employees and resolve complaints and issues involving both guests and employees
• Act as a first responder in emergency situations
• Securing the premises and personnel by staying on patrol, monitoring surveillance equipment, performing
• Building inspections, guarding entry points, and verifying visitors
• Required to successfully attend and pass all recurring mandatory legal, defensive tactics, first aid, CPR/AED
• Training/drill as a condition of employment
• Maintain proficiency in the use of all assigned equipment

Monitored and updated all patient scheduling in coordination with physicians.

Met and greeted all patients professionally and courteously.

Responded to and resolved all patient service requests.

Coordinated appointment schedules with all relevant facility departments.

Developed and evaluated various activities on a regular basis.

Prepared schedules for workforce and provided for reports for same.

Designed long term strategies and monitored immediate need for workforce.

Monitored change requests and hired individuals for shift needs.

Maintained schedule for database and updated it as required.

Analyzed call center operations and implemented various call center technologies.

Receives surgery information from doctor and advises patient on doctor availability.

Obtains accurate insurance information for insurance verification and pre-certification as needed. Assists patient with and verifies various medial forms related to scheduled surgery

Obtains and records all required information from treating physician.

Processes patient/procedure history information for patient and surgeon.

Notifies all necessary departments of upcoming surgery using pre-established communication channels. Contacts insurance company for patient’s eligibility and coverage and completes insurance verification. Completes all required forms for internal and external departments; sends completed history & physical and consents to hospital per practice procedure.

Explains to patient self-pay liability then consults with Billing Dept. to set up payment plans.

Accurately updates OR schedule/copies and distributes to appropriate staff.

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. Other duties as assigned to support the unit, department, entity, and health system organization.

• Monitored and updated all patient scheduling in coordination with physicians
• Met and greeted all patients professionally and courteously
• Responded to and resolved all patient service requests
• Coordinated appointment schedules with all relevant facility departments
• Developed and evaluated various activities on a regular basis
• Prepared schedules for workforce and provided ro reports for same
• Designed long term strategies and monitored immediate need for workforce
• Monitored change requests and hired individuals for shift needs
• Maintained schedule for database and updated it as required
• Analyzed call center operations and implemented various call center technologies

• Receives surgery information from doctor and advises patient on doctor availability
• Obtains accurate insurance information for insurance verification and pre-certification as needed
• Assists patient with and verifies various medial forms related to scheduled surgery
• Obtains and records all required information from treating physician
• Processes patient/procedure history information for patient and surgeon
• Notifies all necessary departments of upcoming surgery using pre-established communication channels
• Contacts insurance company for patient’s eligibility and coverage and completes insurance verification
• Completes all required forms for internal and external departments; sends completed history & physical and consents to hospital per practice procedure
• Explains to patient self-pay liability then consults with Billing Dept
• To set up payment plans
• Accurately updates OR schedule/copies and distributes to appropriate staff
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Investigated and completed member outreach inquires.

Documented assigned escalated issues for Medigap and Medicare

Advantage members outside of the CTM process in a thorough and timely manner.

Resolve customer service inquires, educate customer on healthcare topics and assist with appointment scheduling. Train new hires and manager customer problems soft skills to obtain resolution.

Provide support for website navigation and self-sufficiency.

Resolve all escalated calls from both providers and patients.

Responsible for identifying process improvement opportunities that would enhance quality and efficiency without sacrificing service.

Trained new hire advocates in both the medical and radiology disciplines, advocate help desk, and patient escalation help desk.

• Investigated and completed member outreach inquires
• Documented assigned escalated issues for Medigap and Medicare
• Advantage members outside of the CTM process in a thorough and timely manner
• Resolve customer service inquires, educate customer on healthcare topics and assist with appointment scheduling
• Train new hires and manager customer problems soft skills to obtain resolution
• Provide support for website navigation and self-sufficiency
• Resolve all escalated calls from both providers and patients
• Responsible for identifying process improvement opportunities that would enhance quality and efficiency without sacrificing service
• Trained new hire advocates in both the medical and radiology disciplines, advocate help desk, and patient escalation help desk

• Provide visionary leadership and strategic direction to the fitness facility, overseeing all aspects of operations, including staff management, member services, and facility maintenance
• Develop and implement strategic plans to drive business growth and achieve revenue targets, resulting in a15% increase in membership sales within the first year
• Utilize analytical skills to analyze market trends, assess competition, and identify opportunities for expansion and product development, leading to the introduction of new fitness programs and services
• Efficiently manage budgets, controlling costs while maximizing profitability through effective resource allocation and financial planning
• Foster a positive work environment by promoting open communication, teamwork, and professional development initiatives, resulting in a20% improvement in staff retention rates
• Implement time management strategies to optimize scheduling, ensuring adequate staffing levels and seamless operations during peak hours
• Resolve conflicts and address member concerns promptly and professionally, enhancing customer satisfaction and loyalty
• Lead product development initiatives, collaborating with vendors and suppliers to introduce new equipment and amenities that align with member needs and preferences
• Assisted in the day-to-day management of fitness facility operations, including staff supervision, member relations, and facility maintenance
• Supported the development and implementation of strategic plans to drive business growth and increase revenue
• Conducted market research and analysis to identify growth opportunities and improve competitive positioning
• Facilitated staff training and development programs to enhance team performance and customer service skills