Grady Harrell
Marketing Professional
Scottsdale,AZ
Summary
Marketing and communications professional with experience spanning digital advertising, social media, and customer-facing technology environments. Known for strong problem-solving skills, clear communication, and the ability to translate complex ideas into compelling, audience-focused messaging. Brings a blend of creative thinking, technical fluency, and hands-on experience with AI-powered tools to support efficient workflows, meaningful client relationships, and results-driven marketing initiatives.
Overview
6
6
years of professional experience
Work History
Account Coordinator
Esparza Digital + Advertising
Albuquerque, New Mexico
10.2023 - 04.2025
- Supported day-to-day management of multiple client accounts by owning client inquiries, service requests, and follow-ups to ensure timely resolution
- Coordinated communication between clients and cross-functional internal teams, keeping projects aligned with scope, timelines, and expectations
- Contributed to the development of client-facing presentations and performance reports used to communicate campaign strategy and progress
- Managed scheduling, meeting coordination, and project timelines to keep deliverables on track and stakeholders informed
- Maintained strong client relationships through clear, responsive communication and proactive issue escalation
- Collaborated on creative concepts for multi-channel marketing campaigns, supporting ideation across digital and traditional media
Specialist/Expert
Apple
Scottsdale, Arizona
03.2019 - 09.2023
- Delivered high-touch service to over 100 customers daily, maintaining a perfect 100 Net Promoter Score across two consecutive years.
- Promoted to Expert in 2022 in recognition of consistent, top-tier performance, product knowledge, and customer advocacy.
- Diagnosed complex customer needs and translated them into tailored Apple ecosystem solutions through consultative discovery and problem-solving.
- Simplified technical concepts into clear, compelling narratives that increased customer confidence and product adoption.
- Applied creative thinking through live demos and personalized walkthroughs, adapting messaging based on customer behavior and feedback.
- Leveraged frontline customer insights to understand user needs, objections, and motivations — experience directly applicable to audience research and marketing strategy.
Digital Strategy Intern
NOX Media
Brooklyn, NY
10.2022 - 12.2022
- Supported social media management for multi-Grammy Award-winning recording artists and professional athletes, with a combined audience exceeding 30 million followers.
- Assisted in day-to-day publishing, monitoring, and engagement across TikTok, Instagram, and X to maintain a consistent brand voice and audience growth.
- Contributed creative content ideas and copy aligned with each client’s brand, tour schedules, and promotional timelines.
- Collaborated with internal teams and client representatives to ensure content accuracy, timing, and platform best practices.
- Analyzed engagement trends and audience feedback to inform future content direction and optimization.
Education
Bachelor of Science - Marketing & Advertising
Grand Canyon University
Phoenix, AZ04-2022
Skills
- Strategic communication and client relationship management
- Problem-solving and consultative discovery
- Digital marketing and social media strategy
- AI tools and workflow enablement
- Technical fluency and product expertise
- Project coordination and cross-functional collaboration
Timeline
Account Coordinator
Esparza Digital + Advertising
10.2023 - 04.2025
Digital Strategy Intern
NOX Media
10.2022 - 12.2022
Specialist/Expert
Apple
03.2019 - 09.2023
Bachelor of Science - Marketing & Advertising
Grand Canyon University