Grady Hodnett
Summary
Dependable employee, successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized with experience in packed restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
7
7
years of professional experience
Work History
Server
Sixty Vines
11.2023 - Current
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Consistently met and exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Barback
Sixty Vines
05.2023 - Current
- Ensured proper storage conditions were met for both perishable and non-perishable items to meet food safety standards.
- Replaced empty kegs, soda, and syrups.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Created current system for training new barbacks
- First barback for this location and set standard for all new barbacks before being promoted
Food Expediter
Papa Docs Shore Club
02.2023 - 07.2023
- Expedited large catering orders with precision, ensuring all items were prepared accurately and delivered on time.
- Reduced wait times for customers by expertly prioritizing orders based on table occupancy and meal complexity.
- Assisted in managing restaurant supplies, placing orders for necessary items and maintaining accurate inventory counts.
- Ensured accurate meal presentation by double-checking dishes against order tickets before delivery to tables.
- Maintained high levels of cleanliness in accordance with health department regulations, preventing potential contamination or safety hazards.
- Enhanced customer satisfaction by efficiently delivering meals to tables and promptly addressing any issues.
Server Assistant
Drift On Lake Wylie
04.2022 - 04.2023
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Actively participated in weekly staff meetings to discuss ways to improve service quality, offer suggestions for menu changes, or address any operational challenges faced by the restaurant as a whole.
- Quickly rose to the top as the best SA in the company and set norms and regulations for the others in the company and trained every new SA.
Lifeguard Manager
Carolina Pool Management
04.2018 - 04.2022
- Attentively monitored swimmers to identify distress.
- Scheduled, coordinated and conducted in-service training for 30 lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
Restaurant Busser
Copper Premium Pub
02.2017 - 12.2018
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Upheld high standards of cleanliness throughout the restaurant by periodically checking restrooms for tidiness and stocking necessary supplies.
- Maintained a comprehensive knowledge of menu items, daily specials, and allergen information to provide informed assistance when necessary.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Education
High School Diploma -
Ardrey Kell High School
Charlotte, NC05.2023
Skills
- Supply Restocking
- Food sales and promotion
- Food Preparation and Safety
- Sales Techniques
- Inventory Management
- Reliable and Responsible
- Memory retention
- High-volume dining
- Order Accuracy
- Specials Promotion and Upselling
- Hospitality best practices
- Cool Under Pressure
Timeline
Server
Sixty Vines
11.2023 - Current
Barback
Sixty Vines
05.2023 - Current
Food Expediter
Papa Docs Shore Club
02.2023 - 07.2023
Server Assistant
Drift On Lake Wylie
04.2022 - 04.2023
Lifeguard Manager
Carolina Pool Management
04.2018 - 04.2022
Restaurant Busser
Copper Premium Pub
02.2017 - 12.2018
High School Diploma -
Ardrey Kell High School
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