Grady Houston

Facilitate Weekly and Monthly Executive Listening and Collaboration Sessions.

Power BI Data Reporting

Manage Corporate Quality Assurance Coaching Portal

Process Coaching's to dedicated site locations, Corporate Leadership, Team Leads, Coaches, departments according to matrixes and Service Level Agreement

Process call pull requests by locating and downloading the call audio and any available screen prints and notation(s).

Training and Development of New-Hire(s), acclimation to daily / monthly assignments, hands on support and collaboration throughout probation period and continued support after

Coach, Mentor and Educator, Subject Matter Expert (SME) Digital Services Quality Assurance.

Graphic Design and Content Creation per Client Request and or Theme provided.

Data Analysis, Google Analytics and SEO

State Licensed Health Insurance Agent.

Remote -Medicare Insurance Sales

Mortgage Loan Closer and Quality Control, Closed out Underwriting Open Tasks and Assisted Processing with outstanding Loan Closing Requirements, Contacted Insurance Agents, Title Agencies, Verification of Employment and really any last minute open items necessary for a successful Loan Closing.

Closed FHA, FHLMC, FNMA, VA and Manufactured Home Loans.

Closed FHA, FHLMC, FNMA, VA Loans.

Closed out all Underwriting Tasks for Loan Requirements and assisted with all last minute Closing Requirements, Contacted Insurance Agents, Title Companies, Verification of Employment and any last minute open items needed for a Successful Closing.

Managed Portfolio of Delinquent Student Loans and advised Students of their Entitlements and helped them Navigate and Manage those Entitlements with Verbal Forbearance's and assistance with Deferment Information and eligibility requirements.

Rehabilitated Delinquent Student Loans to Current Standing with new Lenders by establishing on-going payment arrangements and debt collection.

Delegated assignments to colleagues based on production needs and location environment and staffing availability

Produced all work orders in order queue and maintained the done right and on-time philosophy

Quality Checked all Production Items prior to Order Notification

Notified Clients/ Customers of Completed Items ready for pickup