Grady Hughes
Preston,GA
Summary
Detail-oriented and reliable route driver with over eight years of experience in logistics management and customer service. Proven ability to enhance operational efficiency through effective route optimization and strong communication skills, ensuring timely delivery and client satisfaction.
Overview
18
18
years of professional experience
Work History
Route Driver
Culligan Water
03.2017 - 12.2025
- Delivered water products efficiently to residential and commercial clients, ensuring timely service.
- Managed route logistics, optimizing delivery schedules for enhanced operational efficiency.
- Conducted vehicle inspections and maintained equipment to ensure safety compliance and reliability.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored inventory levels and coordinated with warehouse staff to streamline order fulfillment processes.
- Implemented route adjustments based on traffic patterns to minimize delays and improve delivery times.
- Inspected and loaded delivery trucks and picked up customer returns.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
Parts Technician
Carson Brothers Tractor
01.2016 - 02.2017
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer orders efficiently, ensuring accurate parts selection and timely delivery.
- Assisted customers in identifying parts needs, providing exceptional service and product knowledge.
- Managed inventory levels by tracking stock movement and coordinating reorders effectively.
- Maintained organized parts displays to enhance customer experience and facilitate easy access.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
Heavy Mobile Equipment Mechanic
URS Corporation, An AECOM
03.2009 - 11.2016
- Diagnosed and repaired heavy mobile equipment to ensure optimal performance and safety standards.
- Conducted routine maintenance on various machinery, minimizing downtime and enhancing operational efficiency.
- Collaborated with team members to troubleshoot complex mechanical issues, improving problem-solving capabilities.
- Managed inventory of spare parts and tools, ensuring readiness for immediate repairs and maintenance tasks.
- Developed comprehensive reports on equipment status and repair activities, facilitating informed decision-making by management.
- Reduced downtime of heavy equipment through proactive troubleshooting and diagnosis of mechanical issues.
Shipping Dept Clerk
Tolleson Lumber
09.2007 - 02.2009
- Streamlined document processing and filing systems for improved efficiency in departmental operations.
- Coordinated inventory management activities, ensuring timely availability of materials and supplies.
- Assisted in maintaining accurate records of transactions and communications within department.
- Developed standardized procedures for handling customer inquiries to enhance service quality.
- Contributed to a positive work environment by assisting colleagues with various tasks and projects as needed.
- Input data into spreadsheets and databases.
Education
High School Diploma -
Crisp County High School
Cordele, GA06-1990
Skills
- Vehicle inspections
- Strong work ethic
- Excellent customer service
- Vehicle maintenance knowledge
- Customer service
- Route management
- Attention to detail
- Reliability
- Route navigation
Timeline
Route Driver
Culligan Water
03.2017 - 12.2025
Parts Technician
Carson Brothers Tractor
01.2016 - 02.2017
Heavy Mobile Equipment Mechanic
URS Corporation, An AECOM
03.2009 - 11.2016
Shipping Dept Clerk
Tolleson Lumber
09.2007 - 02.2009
High School Diploma -
Crisp County High School