Grady Miller
Nesbit,MS
Summary
Results-driven Manager of Operations with substantial experience driving business success through strategic initiatives and cross-functional leadership. Proven success optimizing business operations, developing business strategies and strategic plans to drive revenue growth. Adept at planning and managing business functions and reducing operational cost to cultivate a productive work environment. Excel at exceeding sales targets, securing lucrative contracts, developing sales strategies, and overseeing entire sales cycles. Forward-thinking leader with strategic vision in recruiting, directing, and training diverse teams for professional development. Well-versed in ensuring exceptional customer service to secure positive client experience and optimal satisfaction. Strong communication, interpersonal, organizational, detail-oriented, decision-making, and problem-solving skills. Committed to building robust relationships with stakeholders, executives, vendors, and clients.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
18
18
years of professional experience
Work History
Job Title
Keller Williams Realty
01.2018 - 01.2023
- Identified properties and assessed their value by conducting market research. Supported clients through the entire real estate transaction process, including negotiations, contracts, and closing procedures as well as on market trends, pricing, and property investment opportunities. Built and maintained relationships with clients and industry professionals for successful transactions.
- Guided clients in buying, selling, and renting properties, ensuring their needs and preferences are met.
- Promoted properties and attracted potential buyers or tenants by implementing marketing strategies.
Service Manager
Orkin Pest Control
01.2016 - 12.2017
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
Service Manager
Terminix
08.2004 - 11.2016
- Identified and contributed to one of the nation's most lucrative commercial sectors. Enabled sales professionals in meeting sales quotas and closing deals by delivering expert guidance. Enhanced customer relations during their routes by transforming technicians into adept sales personnel. Led a team of managers and account coordinators, improving professional skills. Negotiated prices, sale terms, and service agreements. Optimized inventory and ordering processes for the branch. Trained new sales staff and service technicians, evaluating progress for continued success.
- Secured client retention rate by 99% through weekly meetings with an average of 8 clients.
- Expanded sales volume by acquiring 160 new accounts in the Memphis area.
- Achieved a minimum monthly sales target of $12500 by creating a culture of service specialist empowerment.
- Consistently ranked as top Manager in Commercial Division for 12 consecutive years, generating sales worth $200K+.
- Maintained a 36% Margin of Profit throughout the entire year of 2016.
- Reduced overhead expenses by 5% during fiscal year 2016 via cost-effective measures.
- Grew gross yearly sales from $3.3M to $4.6M in year 2016.
Education
Bachelor of Science - Biology
University of Memphis
Memphis, TNSkills
- Strategic planning
- Project coordination
- Consistently surpassing sales goals
- Supplier relationship management
- Strong relationship management
- Team development and leadership
- Sales growth strategies
- Contract negotiation expertise
- Cost management strategies
- Client Satisfaction & Retention
- Business Operations Management
- Continues Process Improvement
- Recruitment & Talent Development
- Staff Training & Development
- Health and safety regulations adherence
- Analytical problem-solving
- Friendly, positive attitude
- Teamwork and collaboration
Phone number
Phone 6628631128
Timeline
Job Title
Keller Williams Realty
01.2018 - 01.2023
Service Manager
Orkin Pest Control
01.2016 - 12.2017
Service Manager
Terminix
08.2004 - 11.2016
Bachelor of Science - Biology
University of Memphis
Additional Experience
- Director, Memphis, TN
- Construction Project Manager, Memphis, TN
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