Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gradyn Schoenle

Muncie

Summary

Customer service professional with 5 years of experience in various industries, including retail and hospitality. Proven track record of resolving customer issues efficiently and ensuring high levels of customer satisfaction. Skilled in handling customer inquiries, complaints, and requests with a friendly and professional demeanor. Strong communication and problem-solving skills, with a commitment to delivering exceptional service. Seeking to progress within Takeda by attaining more experience and by showcasing my ability to take on more leadership and more responsibility around the center.

Overview

5
5
years of professional experience

Work History

Plasma Center Technician

Biolife Plasma Services
08.2024 - Current
  • Quickly performed venipunctures and donor disconnects to minimize donation time.
  • Screened donors in medical history following the standard order of operations while connecting with donors in a friendly fashion.
  • Rotated around the center to pick up needed disconnects, venipunctures, and or screenings wherever I was required to speed up the donation process
  • Went through MH and PH opening and closing tasks efficiently to help other areas of the center.

Shift Lead Manager

Dairy Queen
05.2022 - 07.2024
  • Mastered all areas of the restaurant so when needed at a moment's notice I could hop in and fill any absences, also mastered the POS system to know where every single button is and ensure I could fix any problems employees or customers had with it.
  • Supervised shifts, ensured that every section of the restaurant ran smoothly, and ensured adequate help for every area. Worked to properly manage labor percentage and keep it within the correct range.
  • Worked with employees to accommodate their schedule while also keeping shifts properly staffed by finding replacements or picking up the hours myself when possible.
  • Helped resolve any customer issues; including issuing refunds, completing special orders, and solving any grievances they might have with the restaurant or its employees.
  • Counted drawers at the end of shift, ensured they were properly entered in the computer system, locked store up at the end of the night, and corrected or worked to fix any holes in scheduled shifts for crew members.

Grill Cook

The Job Site
02.2023 - 05.2023
  • Cooked food using proper techniques and in a timely manner to the standards given by the manager.
  • Stocked up food and other supplies to confirm that other shifts are properly prepared, prepped food in baggies and sauces for later shifts.
  • Cleaned and stored dishes when we were shortstaffed, while also making sure my area was clean kept.
  • Worked as a barback to stock beer, remove bar trash and boxes, and made sure all glasses and trays were returned from the sink to the bar.

Crew Member

Dairy Queen
05.2020 - 05.2022
  • Utilized multi-tasking to cash out, take customers' orders, and work with food areas to get that food out to them.
  • Using proper food handling techniques upheld by DQ I got food orders out more specifically in the grilling area and worked in a fast-paced environment usually by myself to complete orders.

Education

Certificate of Technical Studies - Medical Assisting

Ivy Tech Muncie
Muncie, Indiana
12-2026

High School Diploma - undefined

Northrop High School
Fort Wayne, Indiana
05.2023

Skills

  • Customer Service Expertise
  • Quick Learner
  • Self Motivated
  • Ability to Work Well in Fast Paced Environments
  • Ability to Work Well Alone or in a Team
  • Medical screening
  • Venipuncture experience
  • Adaptability

Timeline

Plasma Center Technician

Biolife Plasma Services
08.2024 - Current

Grill Cook

The Job Site
02.2023 - 05.2023

Shift Lead Manager

Dairy Queen
05.2022 - 07.2024

Crew Member

Dairy Queen
05.2020 - 05.2022

High School Diploma - undefined

Northrop High School

Certificate of Technical Studies - Medical Assisting

Ivy Tech Muncie