Grae Anderson

Providing information to clients and their families about available services, and program requirements while demonstrating proper advocacy and guidance during the intake process.

• Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
• Proficient in Salesforce to enhance client management and service delivery.
• Collected and reviewed sensitive documents regarding eligibility
• Maintaining consistent communication with authorizations and insurance to ensure compliance requirements with individual family cases
• Organized scheduling of any and all assessment within given market
• Remain up to date and follow all HIPPA guidelines

Applying the principles of one-on-one ABA therapy with patients to help shape cognitive, social, and emotional skills

• Collect and provide accurate data to BCBA and implement provided course of actions regarding patient protocols
• Collaborate with a team dedicated to helping children and families by displaying compassion and encouragement
• Navigate google mail and chat for widespread communication across company staff
• Maintain an organization of all patient scheduling, daily, and communication logs
• Remain up to date and follow all current HIPPA guidelines

Establish and maintain relationships with individual customers while supporting the collection of data to provide better solutions with problems that may be encountered.

• Enhanced stakeholder communication by creating easy-to-understand visualizations of complex data sets.
• Collaborated with cross-functional teams to optimize workflows and drive process improvements.
• Analyze monthly balance sheet accounts for corporate reporting.
• Prepare and issue work schedules, deadlines, and duty assignments for office and administrative staff.
• Supported project managers in achieving project goals through timely and accurate data insights.

Provide staff support in a generalized & special education background to ensure classroom management and organization.

• Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
• Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
• Assisted Admin with organizing individual student filing and documentation.
• Provided hands on support during activities and resources to facilitate a positive learning experience.
• Implement daily lesson plans for individual student needs.