Grae Gordinier
Oregon City,OR
Summary
Proven leader in retail management, adept at driving sales growth and enhancing customer experience, demonstrated during tenure at HouseMart Ace Hardware. Excelled in staff training, inventory control, and innovative merchandising, achieving notable improvements in customer satisfaction and operational efficiency. Skilled in problem-solving and team building, successfully mentored staff to exceed performance goals. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
HouseMart Ace Hardware
05.2010 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Acting Store Manager
HouseMart Ace Hardware
06.2019 - 09.2019
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Acting Store Manager
HouseMart Ace Hardware
02.2015 - 03.2015
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Acting Store Manager
HouseMart Ace Hardware
06.2010 - 11.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Freight Flow Manager
Lowe's Home Improvement
01.2008 - 01.2010
- Overhauled outdated documentation processes by transitioning to digital record-keeping systems.
- Developed training programs for new employees, enhancing their understanding of company procedures and expectations.
- Implemented safety measures to reduce workplace accidents, creating a safer environment for all employees.
- Streamlined freight flow processes by implementing efficient scheduling and routing systems.
Department Manager: Outside Lawn & Garden /Shipping and Receiving Manager
Lowe's Home Improvement
01.2005 - 12.2008
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Cashier
Albertsons Grocery Store
03.2001 - 12.2004
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Business Degree
Mt. Hood Community College
26000 SE Stark St, Gresham, OR 97030High School Diploma -
Clackamas High School
14486 SE 122nd Ave, Clackamas, OR 97015Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- Staff Supervision
- Store operations
- Stock management
- Team Management
- POS Systems
- POS systems operations
- Employee Scheduling
- Hiring and Training
- Staff Management
- Upselling and Cross Selling
- Pricing and Markdowns
- Work Planning and Prioritization
- Mentoring and Coaching
- Goals and performance
- Display Setup
- Loss Prevention
- Employee Coaching
- Sales expertise
- Sales Techniques
- Strategic Planning
- Relationship building and management
- Sales Growth
- Issue Resolution
- Staff Scheduling
- Transaction Processing
- Stock Rotations
- Order Management
- Inventory counting
- Sales Strategies
- Records Management
- Microsoft Office Suite
- Business development and planning
- Incident Reports
- Database Management
- Marketing and Promotions
- Performance Evaluations
- Regulatory Compliance
- Systems and software expertise
- Human resource policies
- Billing
- Vendor Management
- [Software] expertise
- Scheduling
- Financial Management
- Recruitment
- Hiring and Onboarding
Certification
- CPR/AED Certification
- [State] Driver's License
- First Aid Certification
- Forklift Certification
Specialize in cash handling and counterfeit detection.
Fully trained in current trends in counterfeit losses, sources of counterfeit documents, scams and techniques used to pass counterfeit items. I teach in-person classes on techniques for detecting counterfeits both in bookkeeping and at the register. Regularly train new and seasoned employee’s counterfeit detection that can be used at the point-of-transaction to validate.
Timeline
Acting Store Manager
HouseMart Ace Hardware
06.2019 - 09.2019
Acting Store Manager
HouseMart Ace Hardware
02.2015 - 03.2015
Acting Store Manager
HouseMart Ace Hardware
06.2010 - 11.2010
Assistant Store Manager
HouseMart Ace Hardware
05.2010 - Current
Freight Flow Manager
Lowe's Home Improvement
01.2008 - 01.2010
Department Manager: Outside Lawn & Garden /Shipping and Receiving Manager
Lowe's Home Improvement
01.2005 - 12.2008
Cashier
Albertsons Grocery Store
03.2001 - 12.2004
No Degree - Business Degree
Mt. Hood Community College
High School Diploma -
Clackamas High School
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