Graeme Cruickshank
Kansas City,KS
Summary
Dynamic leader with a proven track record, adept at strategic planning and operational efficiency management. Successfully led cross-functional teams to enhance productivity and fostered strong client relationships. Expert in process improvement and talent development, driving significant organizational growth and employee retention through innovative training programs and bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Ability to navigate complex challenges, foster culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
21
21
years of professional experience
Work History
Sr. Manager, Global Appsand Sales Administration
Garmin International, Inc
12.2007 - Current
- Develop operational strategies to enhance efficiency across teams, and global offices, both for Dealer operations, as well as internal administration teams and sales operations
- Sponsor, Lead, Develop and Support projects globally as a Product Owner managing collaboration with offices, including working through localized content, cultural and legal requirements.
- Conducted research to identify best practices and innovative solutions for workflow improvements.
- Engaged in regular team meetings, contributing ideas for enhancing overall productivity and morale.
- Provided feedback on process documentation, ensuring clarity and accuracy in communication.
- Analyzed data trends to support informed decision-making for project outcomes.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Collaborated with cross-functional teams to streamline processes and reduce redundancies.
Regional Director of Operations
Tiffany & Company, Inc
01.2005 - 12.2007
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Increased employee retention rates with implementation of structured career development and reward system.
- Directed comprehensive training programs to elevate team performance and enhance operational efficiency.
Education
Bachelor of Arts - Music
Chetham's School of Music
Manchester, England, UK07-1987
No Degree - Project Management Member
P\roject Management Institute
Penn, PA04-2021
Skills
- Strategic planning
- Operational efficiency management
- Cross-functional team coordination
- Organizational improvement
- Talent development
- Organizational development
- Logistics operations management
- Influencing and negotiating
- Collaborative team management
- Process improvement
- Team development
- Decision-making
- Excellent communication
- Managing operations and efficiency
- Collaborative negotiation techniques
- Professional and courteous
- Conflict resolution
- Task prioritization
Accomplishments
Drove sales through development of a highly available platform for Dealers to Research, Purchase and start the return process. Launched in 2014 with $14M in sales, currently chasing $1.7B in revenue and $300M in incremental sales.
Removed human beings from the process and assigned them to human being processes, whilst giving Dealers the ability to communicate and do business with Garmin 24/7/366, whilst achieving an up time of 99.99%
Led a team of 64 associates around the world to deliver the most compelling features in a B2B portal.
Making business easy for our customers, whilst picking up incremental sales.
Fast, Accurate and Available.
Languages
French
Limited Working
Timeline
Sr. Manager, Global Appsand Sales Administration
Garmin International, Inc
12.2007 - Current
Regional Director of Operations
Tiffany & Company, Inc
01.2005 - 12.2007
Bachelor of Arts - Music
Chetham's School of Music
No Degree - Project Management Member
P\roject Management Institute
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