GRAEME STOREY
San Diego,CA
Overview
19
19
years of professional experience
Work History
SENIOR ACCOUNT EXECUTIVE
SAN DIEGO READER / READER DIGITAL AGENCY
San Diego
05.2012 - Current
- Achieved an average quarterly sales volume of $203,442.42, resulting in an annual average of $817,656.94, with a cumulative total exceeding $5,086,060.57 over six years
- Earned highest sales performance in the company for 6 consecutive years, while managing global company accounts
- Developed and maintained strong relationships with key clients, resulting in increased retention and repeat business
- Delivered persuasive sales presentations and demonstrations to prospects, effectively communicating product/service features and benefits
- Identified client needs and provided tailored solutions, resulting in improved client satisfaction and loyalty
- Prospected and cold-called potential clients, leading to increase in new business acquisition
- Utilized CRM software to track sales activities, manage leads, and analyze data for informed decision-making
- Collaborated with cross-functional teams to develop customized sales proposals and deliver comprehensive solutions to clients
- Provided mentorship and training to junior sales team members.
CUSTOMER SERVICE MANAGER
05.2008 - 05.2012
- Provided superior customer service experiences to new and longstanding customers
- Addressed and resolved customer concerns in a timely and satisfactory manner
- Monitored team performance, ensuring adherence to company standards
- Generated reports on customer feedback, complaints, and recommendations for management evaluation
- Collaborated cross-functionally with departments including marketing, sales, and IT to optimize customer service operations
- Implemented improvements to the company's customer service strategies.
Customer Service Representative
San Diego Reader - Reader Digital Agency
San Diego, CA
05.2005 - 05.2008
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Bachelor of Science in Marketing -
San Diego State University
05.2003
Skills
- Client Account Management
- Prospecting and Networking
- New Business Development
- Budget Management
- Customer Service
- Cross-functional Collaboration
- Digital & Traditional Media
- ROI Reporting
- Multi-Channel Marketing
- Sales/CRM Software
- Google & Microsoft Suite
Timeline
SENIOR ACCOUNT EXECUTIVE
SAN DIEGO READER / READER DIGITAL AGENCY
05.2012 - Current
CUSTOMER SERVICE MANAGER
05.2008 - 05.2012
Customer Service Representative
San Diego Reader - Reader Digital Agency
05.2005 - 05.2008
Bachelor of Science in Marketing -
San Diego State University
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