Graesen Smith
Conroe,TX
Summary
Dynamic servant-leader with a proven track record in the community, adept in complex problem-solving and relationship building. Spearheaded strategic initiatives, enhancing business operations and stakeholder satisfaction. Excelled in project management and adaptability, achieving significant improvements in team performance and customer engagement. Experienced in assessing and providing individualized solutions for complicated problems. Possesses outstanding interpersonal and conflict management skills.
Overview
7
7
years of professional experience
Work History
Vice-President/Secretary
Premier Homes of Cedar Creek
03.2024 - Current
- Collaborated with senior management to develop strategic initiatives and long-term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Delivered comprehensive reports and presentations to stakeholders, providing insights and actionable recommendations for business improvement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Co-Founder/Assistant Director of Operations
The Repair Guys of Texas
08.2018 - Current
- Diagnose issues or concerns and discuss home improvement options with property owners
- Built a network on trust and communication in which dozens of neighbors know their best interests are being served
- Draft and deliver 2-5 persuasive proposals per week with superior customer service to deliver competitive advantage and value to the customer
- Drove operations from concept to completion, ensuring alignment with customer needs and overall satisfaction with great attention to detail.
Co-Founder/Treasurer
The Guardian Foundation
08.2018 - Current
- Develop programs for free assistance to community members facing disability, trauma, illness, and other major life problems
- Consult with individuals to collect sensitive and confidential information to assess needs
- Provide tailored assistance, expertise, and informal counseling in accordance with individual needs
- Maintain relationships through effective communication, adaptive problem-solving, and compassion
- Managed financial operations, ensuring fiscal responsibility during periods of economic uncertainty.
Undergraduate Research Assistant
The University of Houston Department of Psychology
08.2023 - 11.2023
- Planned, modified and executed research techniques, procedures and tests.
- Developed skills in various research methodologies, ensuring high-quality work across diverse projects.
- Organized laboratory materials and maintained equipment for efficient daily operations.
- Streamlined data collection processes for improved accuracy and efficiency in research activities.
Service Crew Member
Mercedes-Benz of The Woodlands
08.2017 - 08.2018
- Elevated guest satisfaction by addressing >100 inquiries or concerns per day with prompt attention and a courteous demeanor.
- Provided exceptional support for special events, ensuring seamless guest experiences during high-volume periods.
- Consistently received positive feedback from both guests and supervisors, reinforcing a commitment to providing exceptional service in the valet role.
Education
BBA - Entrepreneurship
University of Houston
Houston, TX05.2024
BBA - Business Management
University of Houston
Houston, TX05.2024
Associate of Arts - Business Administration
Lone Star College System
The Woodlands, United States05.2019
Skills
- Adaptability and Flexibility
- Business Administration
- Complex Problem-Solving
- Conflict Resolution Skills
- Customer Education
- Excellent Communication
- Project Management
- Public Speaking
- Relationship Building
- Reliability
- Risk Management
- Solution Innovation
Timeline
Vice-President/Secretary
Premier Homes of Cedar Creek
03.2024 - Current
Undergraduate Research Assistant
The University of Houston Department of Psychology
08.2023 - 11.2023
Co-Founder/Assistant Director of Operations
The Repair Guys of Texas
08.2018 - Current
Co-Founder/Treasurer
The Guardian Foundation
08.2018 - Current
Service Crew Member
Mercedes-Benz of The Woodlands
08.2017 - 08.2018
BBA - Entrepreneurship
University of Houston
BBA - Business Management
University of Houston
Associate of Arts - Business Administration
Lone Star College System
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