Graham Becker
Wichita
Summary
Motivated professional with a versatile background in customer and technical support. Recognized for attention to detail and problem-solving skills, contributing to optimal customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HVAC + Electrical Technician
DR Hvac
Aurora
06.2024 - 08.2025
- Provided technical support to customers regarding any concerns with their systems.
- Obtained leads for our company, whether over the phone or face-to-face.
- Assisted customers with the process of choosing services and units, while ensuring clear and concise communication.
Customer Service Representative
Mighty Plumbing & Heating
Denver
03.2024 - 10.2024
- Resolved any customer inquiries about plumbing and heating services promptly and accurately.
- Communicated with team members efficiently to address and resolve customer issues.
- Maintained precise records of customer interactions and transactions for accountability.
- Provided customer service to resolve any complaints in a calm and professional manner.
Host
Chili's Bar and Grill
Wichita
07.2019 - 08.2020
- Greeted guests at the door with a smile, and helped them to a designated table.
- Kept a clear line of communication with the servers to ensure customers received the best possible service.
- Maintained a clean and safe work environment for myself, as well as other staff.
- Assisted customers over the phone and in person.
Education
High School Diploma -
Goddard High
Goddard, KS04-2020
Some College (No Degree) - Computer Science
Wichita State University
Wichita, KSSkills
- Customer service
- Patience and composure
- Adaptabilityflexibility
- Customer relationship management
- Product knowledge
- Record keeping
- Point of sale
- SalesUpselling
- Customer communication
- Effective communication
- Phone etiquette
- Hospitality and accommodation
- Online reservations
- POS software
- HVAC, Electrical, and plumbing Maintenance/Install
Languages
English
Full Professional
Certification
AC Repair Course Certificate
Timeline
HVAC + Electrical Technician
DR Hvac
06.2024 - 08.2025
Customer Service Representative
Mighty Plumbing & Heating
03.2024 - 10.2024
Host
Chili's Bar and Grill
07.2019 - 08.2020
High School Diploma -
Goddard High
Some College (No Degree) - Computer Science
Wichita State University