Summary
Overview
Work History
Education
Skills
Timeline
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GRAHAM Bower

Williamsport,PA

Summary

Dynamic Supervisor with a proven track record at Compass Group USA, excelling in staff management and training. Enhanced team productivity through effective processes and conflict resolution strategies. Committed to fostering a collaborative environment while implementing inventory management practices to optimize resources and minimize waste. Strong leadership and problem-solving skills drive operational excellence.

Overview

10
10
years of professional experience

Work History

Supervisor

Compass Group USA
09.2024 - Current
  • Assisted team in daily operational tasks to ensure smooth workflow and adherence to safety protocols.
  • Supported training initiatives for new staff, enhancing onboarding experience and teamwork.
  • Collaborated with peers to identify process inefficiencies, contributing to improved workplace productivity.
  • Adapted quickly to changes in operational procedures, demonstrating flexibility in a fast-paced environment.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Kitchen Lead

Parkhurst Dining
02.2022 - 09.2024
  • Supervised kitchen staff to ensure adherence to safety and sanitation protocols.
  • Coordinated food preparation and service schedules for efficient workflow.
  • Trained new employees on cooking techniques and equipment usage.
  • Implemented inventory management practices to minimize waste and optimize supplies.

Shift Manager

McDonald's Restaurant
04.2019 - 08.2023
  • Supervised daily operations, ensuring efficiency and compliance with safety protocols.
  • Trained and mentored team members on best practices and operational procedures.
  • Implemented process improvements to enhance workflow and reduce downtime.
  • Managed inventory levels, coordinating stock replenishment to meet demand.
  • Resolved customer issues promptly, enhancing satisfaction and loyalty.
  • Collaborated with management to develop strategies for operational excellence.
  • Maintained equipment and facility standards, ensuring a safe work environment.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Kitchen Manager

Zanellis
02.2016 - 04.2019
  • Oversaw daily kitchen operations, ensuring adherence to food safety and sanitation standards.
  • Managed inventory control processes, optimizing stock levels to reduce waste and improve cost efficiency.
  • Trained and mentored kitchen staff, fostering a collaborative environment and enhancing team performance.
  • Implemented new menu items, collaborating with chefs to elevate culinary offerings and customer satisfaction.
  • Streamlined food preparation procedures, improving service speed while maintaining quality standards.
  • Monitored food presentation and plating consistency, upholding high standards for visual appeal and quality assurance.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.

Education

Academic

Penn Manor
Millersville, PA
06.1997

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Staff development
  • Team building
  • Processes and procedures
  • Project management

Timeline

Supervisor

Compass Group USA
09.2024 - Current

Kitchen Lead

Parkhurst Dining
02.2022 - 09.2024

Shift Manager

McDonald's Restaurant
04.2019 - 08.2023

Kitchen Manager

Zanellis
02.2016 - 04.2019

Academic

Penn Manor

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GRAHAM Bower