Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Graham Bowers

Philadelphia,PA

Summary

Seasoned Manager with a proven track record at Umbira Gas & Wash, excelling in leadership and customer service. Mastered inventory management and operational efficiency, significantly enhancing customer satisfaction and service delivery. Demonstrated expertise in safety protocols and team-building, driving operational excellence and fostering strong customer relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Umbira Gas & Wash
Philadelphia, USA
01.2022 - Current
  • Orchestrating daily tasks, including managing inventory, overseeing store operations, and providing exceptional service to customers.
  • Ensuring compliance with Sunoco's operational guidelines, prioritizing safety measures, and adhering to regulatory standards.
  • Overseeing the car wash operations to guarantee efficient service delivery.
  • Maintaining and safeguarding equipment integrity while adhering to safety protocols.
  • Addressing customer inquiries and concerns to ensure satisfaction.
  • Managing inventory for the car wash, and liaising with suppliers.
  • Implementing cost-saving measures through strategic operational practices.
  • Enhancing customer satisfaction through superior service experiences.
  • Increasing revenue through promotional strategies and fostering customer relationships.
  • Upholding service excellence and operational standards.
  • Demonstrating leadership skills, and effectively guiding teams.
  • Excelling in customer interactions and creative problem-solving.
  • Proficient in managing intricate operational details and thriving in fast-paced environments.
  • Expertise in inventory management and optimizing supply chain operations.

Owner

Domino Lane Detailing LLC
Philadelphia, USA
10.2019 - 03.2022
  • Maintained a clean and organized work environment to ensure efficient operations.
  • Served clients with on-site detailing services at businesses and homes.
  • Ordered and restocked supplies to keep workplace operating smoothly.
  • Provided excellent customer service at all times by responding promptly to inquiries.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Established relationships with vendors and suppliers to secure materials at competitive prices.
  • Identified and recruited new staff members to support company operations.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Kept records for production, inventory, income, and expenses.
  • Led startup and creation of operational procedures and workflow planning.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

Education

Associate In Arts (A.A.) - Business

Roger Williams University
Bristol, RI
05.2013

Skills

  • Fuel station operations and dispensing systems
  • Safety protocols
  • Leadership skills
  • Team-building capabilities
  • Customer service
  • Communication abilities
  • Time management
  • Budget oversight
  • P&L analysis
  • Inventory management
  • Sales techniques
  • Brand management
  • Operating car wash equipment
  • Conflict resolution
  • Attention to detail
  • High-pressure scenarios
  • Coordinating supply chain activities

Certification

  • ServSafe
  • OSHA30
  • Philadelphia Contractor License

References

References available upon request.

Timeline

Manager

Umbira Gas & Wash
01.2022 - Current

Owner

Domino Lane Detailing LLC
10.2019 - 03.2022

Associate In Arts (A.A.) - Business

Roger Williams University

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