Graham Gjerme
Fargo,ND
Summary
Dynamic Heavy Equipment Operator with proven expertise in logistics coordination and land grading techniques at GRO Drain Tile. Recognized for training development and problem-solving skills, effectively enhancing team performance and safety protocols. Committed to delivering high-quality results while maintaining strong customer relationships and attention to detail.
Overview
11
11
years of professional experience
Work History
Heavy Equipment Operator
GRO Drain Tile
Oriska, North Dakota
09.2023 - Current
- Operated heavy machinery for drainage tile installation across multiple job sites.
- Coordinated logistics and equipment usage through collaboration with team members.
- Trained new operators on equipment handling and safety protocols.
- Communicated project updates and challenges effectively to supervisors.
- Operated excavators and construction equipment to achieve proper land grading.
Sales Associate
SolarPros
Colorado Springs, Colorado
05.2023 - 08.2023
- Assisted customers in selecting solar energy products and solutions.
- Educated clients about solar system benefits and installation processes.
- Participated in training sessions to stay updated on solar industry trends.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
Delivery Driver
DoorDash
Colorado Springs, CO
03.2020 - 05.2023
- Communicated with customers to confirm order details and address inquiries.
- Collaborated with restaurant partners to coordinate order pickups effectively.
- Utilized DoorDash App to process and ensure timely deliveries
- Navigated delivery routes efficiently to ensure timely food delivery.
Barista
Starbucks
Denver, CO
01.2022 - 06.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Received and accurately processed customer payments.
- Educated customers on beverage menu items and provided samples of daily brews.
- Weighed, ground and packed coffee per customer orders.
Server
Denver Improv Club
Denver, CO
11.2021 - 01.2022
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Construction Laborer
DA Farms
Wimbledon, ND
09.2021 - 11.2021
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
- Collaborated with craft teams to complete large-scale construction projects.
- Used drills and other power tools safely to complete job tasks.
Server/Bartender
Happy Belly Tacos
Colorado Springs, CO
02.2020 - 07.2020
- Worked in a fast paced dining establishment
- Provided cocktails for multiple dining options
- Followed food safety regulations
- Performed opening and opening and closing duties duties
Corporate Trainer
Peak Prism Inc
Colorado Springs, CO
11.2019 - 02.2020
- Developed training programs to meet company objectives
- Ollaborated with management to identify company training needs and scheduling
- Held demonstrations and one-on-one coaching sessions on use of Sales Force
- Monitored employee progress and gave feedback to management and additional training requirements
- Conducted second-round interviews on behalf of the company
- Territory management for T-Mobile B2B marketing campaign and was sent to other offices to help company growth and implemented basic sales skills.
Waiter/Bartender/Trainer/Wait Assistant
Porter Creek Hardwood Grill
Burnsville, MN
12.2018 - 11.2019
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies
- Promoted products to customers to enhance bill totals with high-profit items
- Recognized VIP customers immediately and provided special treatment, including preferred tables
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to
- ORK EXPERIENCE customers and smoothing process for wait staff
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Waiter/Bartender/Service Professional/Lead Trainer
Olive Garden
Bloomington, MN
12.2014 - 12.2018
- Proactively identified and solved complex problems related to employee training, management and business direction
- Created and offered additional materials to enhance training
- Supported servers by preparing specialty drinks for patrons in all areas of establishment
- Multitasked to meet customer, business operations and server needs with minimal errors or delays
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Lawn Caretaker
Grounds Control, Inc
Bloomington, MN
07.2014 - 10.2014
- Protected customer lawns by applying weed and pest control chemicals
- Trimmed shrubbery and trees and carried out general garden maintenance
- Pruned trees and bushes to improve visibility and shapes
- Performed upkeep work for garden areas and landscaping greenery to enhance property appearance and plant health
- Prepared soil and gardens for planting with mulch and sod
- Cleared pathways of overgrowth and debris or hazards such as snow.
Education
High School Diploma - Nairobi
West Nairobi School
05.2014
Skills
- Logistics coordination
- Customer relationship management
- Land grading techniques
- Problem solving
- Attention to detail
- Heavy machinery operation
- Good judgement
- Training development
Timeline
Heavy Equipment Operator
GRO Drain Tile
09.2023 - Current
Sales Associate
SolarPros
05.2023 - 08.2023
Barista
Starbucks
01.2022 - 06.2022
Server
Denver Improv Club
11.2021 - 01.2022
Construction Laborer
DA Farms
09.2021 - 11.2021
Delivery Driver
DoorDash
03.2020 - 05.2023
Server/Bartender
Happy Belly Tacos
02.2020 - 07.2020
Corporate Trainer
Peak Prism Inc
11.2019 - 02.2020
Waiter/Bartender/Trainer/Wait Assistant
Porter Creek Hardwood Grill
12.2018 - 11.2019
Waiter/Bartender/Service Professional/Lead Trainer
Olive Garden
12.2014 - 12.2018
Lawn Caretaker
Grounds Control, Inc
07.2014 - 10.2014
High School Diploma - Nairobi
West Nairobi School
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