Graham Lieb
Wayland
Summary
Leader and effective communicator at Wayland Lacrosse Camp, making campers safe and boosted morale while creating positive relationships. Good in problem-solving and team leadership situations. Excelled in fast-paced environments, improving customer satisfaction and loyalty at Sudbury Farms through efficient transaction handling and exceptional service.
Overview
2
2
years of professional experience
Work History
Camp Counselor
Wayland Lacrosse Camp
07.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.`
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
Cashier
Sudbury Farms
07.2021 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
Brewster Academy
Wolfeboro, NH 05.2025
Skills
- Problem-Solving
- Positive Engagement
- Team Leadership
- Effective Communication
- Creative and Energetic
- Group leadership
Timeline
Camp Counselor
Wayland Lacrosse Camp
07.2023 - 08.2023
Cashier
Sudbury Farms
07.2021 - 08.2023
High School Diploma -
Brewster Academy
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