Graham McCall
Edina,MN
Summary
Over 11 years of experience in Bicycle Industry
6 years of Vendor Relationship Management
Management of over $5 million in eBike Category Parts and Accessories including Bosch, Benno Bikes, FAZUA, Mahle, TQ and Enviolo
Proficient using MS-Office Suite, Power BI, Webi, CRM, and SAP.
Overview
8
8
years of professional experience
Work History
Category Business Manager- eBike
Quality Bicycle Products
01.2021 - Current
- Set Product Strategy for all eBike Distribution Parts and Accessories
- Responsible for $5 million in eBike Category Product Management including Parts and Complete Bikes
- Managed over 20 brands over multiple Categories ensuring needs were met and expectations exceeded
- Negotiated vendor service contracts, reimbursement, and pricing
- Is a point person for e-bike distribution product strategy, and eBike technical knowledge.
eBike Vendor Brand Support Supervisor
Quality Bicycle Products
06.2019 - 01.2021
- Managed a 6-person warranty and support team responsible for providing world-class customer service and support
- Worked to engage all QBP’s resources to support our partner Vendors Brands, to make them as successful as possible
- Is the point person within QBP for e-bike related warranty and technical information.
Sales and Service Brand Support Agent
Quality Bicycle Products
11.2017 - 06.2019
- Provides first class customer service to consumers and dealers representing our consumer brands
- Assisted in helping to establish our support for Vendor Brands including Promax and Jagwire
- View as a technical point of contact on the SSBS team
- Works to bridge the gap between CS and SSBS on information related to QBP Brands.
Customer Service Agent
Quality Bicycle Products
03.2016 - 11.2017
- Provide excellent customer service and sales support to 5000+ dealers around the country
- Assist customers in growing their business and becoming true QBP partners
- Handle warranty claims and returns, as well as take in information about new accounts
- Served as the tech trainer, providing training to current and new employees on bicycle tech
- Manage the employee bike shop, replace new tools, and evaluate direction for the shop.
Education
Bachelor of Science in Environmental Science - Environmental Policy and Environmental Management
College of Food Agriculture and Natural Resource Sciences, University of Minnesota-Twin Cities
05.2014
Timeline
Category Business Manager- eBike
Quality Bicycle Products
01.2021 - Current
eBike Vendor Brand Support Supervisor
Quality Bicycle Products
06.2019 - 01.2021
Sales and Service Brand Support Agent
Quality Bicycle Products
11.2017 - 06.2019
Customer Service Agent
Quality Bicycle Products
03.2016 - 11.2017
Bachelor of Science in Environmental Science - Environmental Policy and Environmental Management
College of Food Agriculture and Natural Resource Sciences, University of Minnesota-Twin Cities
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