Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Graham O'Connor

Duxbury,MA

Summary

Highly motivated and customer-focused professional with a strong background in delivering exceptional service to high-end clients. Skilled in building and maintaining strong relationships, I consistently exceed customer expectations by understanding their unique needs and providing tailored solutions. Eager to leverage my customer service expertise and transition into Hvac, where I can apply my excellent communication and drive to learn skills to keep expanding my knowledge of the trade. I possess a track record of consistently achieving targets. I am a dedicated team player known for my positive attitude, adaptability, and commitment to delivering results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Licensed Merchant Mariner

Duxbury Yacht Club
Duxbury, MA
2018 - 2023
  • Safely transport yacht club members 300+ off shore to their individual vessels and back
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every member
  • Train new employees to the highest standard of expectations of the members

Outdoors Operator

Yellowstone Club
Big Sky, MT
06.2022 - 08.2022
  • Oversaw daily maintenance to carts, equipment, clubs and facility in accordance with established preventive maintenance program.
  • Maintained inventory levels of golf carts, tees, range balls, towels and water station supplies.
  • Collaborated with customer service team to provide exceptional assistance to guests.

Golf Cart Attendant

Duxbury Yacht Club
Duxbury, MA
05.2016 - 10.2017
  • Washed, detailed and removed trash from carts to prepare for next use
  • Maintained driving range by collecting and washing range balls and keeping area clean and organized
  • Assisted with staging and execution of tournaments and events

Education

EPA & HVAC

Peterson School
02-2024

Bachelor of Arts - Business Economics

St. Lawrence University
05.2023

High School Diploma -

Tabor Academy
Marion, MA
05.2019

Skills

  • HVAC and Refrigeration Systems
  • Ventilation and Air Conditioning
  • Customer Service
  • Verbal and Written Communication
  • Computer Skills
  • Relationship Building
  • Problem-Solving

Certification

  • EPA Universal Certification
  • OSHA 10 Certification
  • USCG Merchant Marine License
  • Naval Honors

Affiliations

  • Scholarship Chair for Beta Zeta Chapter of Beta Theta Pi
  • Executive Board to guide decisions on community service events

Timeline

Outdoors Operator

Yellowstone Club
06.2022 - 08.2022

Golf Cart Attendant

Duxbury Yacht Club
05.2016 - 10.2017

Licensed Merchant Mariner

Duxbury Yacht Club
2018 - 2023

EPA & HVAC

Peterson School

Bachelor of Arts - Business Economics

St. Lawrence University

High School Diploma -

Tabor Academy

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Graham O'Connor