Summary
Overview
Work history
Skills
Certification
Timeline
Generic

Graham Perrin

Birmingham,West Midlands

Summary

Dedicated and efficient bakery professional with a strong foundation in bread baking and bakery machinery operation. Demonstrates exceptional self-motivation and time-management skills, ensuring adherence to food safety principles and health and safety compliance. A cooperative team player with a proven track record in customer service and engagement, committed to enhancing customer satisfaction through effective communication. Aspires to further develop expertise in the culinary field while maintaining high standards of quality and efficiency.

Very quick learner and will adapt to any new role or job, not afraid to tackle any situation I am given.

I have 12 years retail, customer & food services experience and enjoy making, , packaging & displaying my finished products for the customer.

Exceptional time management and multi tasking when working to ensure a smooth production plan & productive shift.

Overview

17
17
years of professional experience
1
1
Certification

Work history

Baker

Salisbury's
Longbridge, West Midlands
05.2017 - 02.2025
  • Cleaned and maintained kitchen equipment and oven.
  • Mixed doughs using both manual and machine techniques according to recipe requirements.
  • Weighed flour, salt and other ingredients to prepare dough for kneading and rising.
  • Met strict food safety guidelines, maintained a safe working environment.
  • Achieved customer satisfaction by baking a variety of fresh goods daily.
  • Maintained strong, cooperative working relationship with bakery team and fellow employees.
  • Packaged and labelled baked goods with accurate descriptions and ingredients.
  • Complied with health and safety codes.
  • Demonstrated excellent time management and organisational skills.

Cafe Team leader

Sainsburys
Longbridge, West Midlands
01.2016 - 05.2018
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Coached team members through new or difficult workflows.
  • Delegated tasks to make best use of individuals' skills.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Supported new hires through onboarding process for speedy and successful training.
  • Improved customer satisfaction by always maintaining a friendly and positive attitude.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Prepared hot beverages to meet individual customer preferences perfectly.

Food Services Team Leader

Sainsburys
Longbridge, West Midlands
01.2015 - 01.2016
  • Served customers quickly during peak hours to minimise waiting time.
  • Maintained a positive attitude whilst interacting with customers, fostering a friendly shop environment.
  • Stocked counters, refrigerators and food service bars with fresh supplies.
  • Performed opening and closing procedures as per company policy, ensuring store readiness every day.
  • Resolved customer complaints promptly to maintain high service standards.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Bagged, boxed and wrapped goods with care to maintain quality and presentation.
  • Ensured cleanliness of counter area, maintaining professional appearance.
  • Delegated tasks to make best use of individuals' skills.
  • Coached team members through new or difficult workflows.
  • Led shifts and motivated team to drive sales.

Counter assistant

Sainsbury's
Longbridge, West midlands
06.2014 - 01.2015
  • Served customers quickly during peak hours to minimise waiting time.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Maintained a positive attitude whilst interacting with customers, fostering a friendly shop environment.
  • Performed opening and closing procedures as per company policy, ensuring store readiness every day.
  • Stocked counters, refrigerators and food service bars with fresh supplies.
  • Followed health and safety standards to protect customers from illness and cross-contamination.
  • Rotated stock regularly to ensure freshness of produce on display shelves.

Glazier

Robleigh Ltd
Birmingham, West Midlands
01.2008 - 01.2011
  • Installed glass in window frames, doors and showers with attention to quality.
  • Selected proper glass materials and tools for product needs.
  • Efficiently and accurately installed architectural glass and metalwork.
  • Prioritised daily installation duties to meet tight deadlines.
  • Reviewed work orders and specifications to verify glass dimensions and details.
  • Inspected glass sheets to detect blisters or stones.
  • Created shower doors & windows for static caravans & mobile homes.

Skills

  • Self-motivation
  • Time-management
  • Bread baking
  • Food safety principles
  • Customer Service
  • Cooperative team player
  • Customer engagement
  • Health and Safety Compliance
  • Time efficiency
  • Bakery machinery operation

Certification

During my time at sainsburys i have acquired various certificates relevant to my role in food services


(City & Guilds) - Introduction to Problem Solving & Decision Making - (10/11/14)

(City & Guilds) - Planning & Prioritising Tasks - (10/11/14)

(City & Guilds) - Supervising Others - (10/11/14)

(City & Guilds) - Meat Skill Workshop - (14/08/14)

(City & Guilds) - Fish Skills Workshop - (11/08/14)

(RSPH) - Managing Department Food Safety - (05/08/14)

(City & Guilds) - Christmas Salmon & Meat Workshop (15/02/14)

(City & Guilds) - Christmas Delicatessen Workshop - (17/12/13)

(City & Guilds) - Pizza Skills Workshop (21/09/13)

(City & Guilds) - Hot Food Skills Workshop (21/09/13)

Timeline

Baker

Salisbury's
05.2017 - 02.2025

Cafe Team leader

Sainsburys
01.2016 - 05.2018

Food Services Team Leader

Sainsburys
01.2015 - 01.2016

Counter assistant

Sainsbury's
06.2014 - 01.2015

Glazier

Robleigh Ltd
01.2008 - 01.2011

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Graham Perrin