Graham Velasquez-Chun
Accounting
West Palm Beach
Summary
Dynamic professional with a strong background in guest relations and team collaboration. Proven ability to enhance guest satisfaction through effective communication and task delegation. Successfully implemented procedures that improved team performance, showcasing exceptional multitasking skills while maintaining high standards in service delivery.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Landscaper
JRV Garden Maintence
01.2022 - 06.2024
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Performed planting, watering, mulching, and edging of lawns.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Concierge Supervisor
Mint Eco CarWash
08.2024 - Current
- Oversaw inventory management for the concierge department, maintaining adequate supplies while minimizing costs.
- Handled escalated situations effectively by taking ownership of issues and providing solutions to ensure guest satisfaction.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Implemented new procedures to optimize concierge team performance, resulting in higher guest satisfaction ratings.
Education
Master of Arts - Accounting
Florida Atlantic University
Boca Raton, FL 05.2001 -
Skills
Guest relations
Exceptional communication
Task delegation
Multitasking
Team collaboration
Goals
- Work under a certified CPA
- Become a CPA
- Gain hands-on experience in accounting, tax, and financial reporting
Timeline
Concierge Supervisor
Mint Eco CarWash
08.2024 - Current
Landscaper
JRV Garden Maintence
01.2022 - 06.2024
Master of Arts - Accounting
Florida Atlantic University
05.2001 -