Graham D G Norton
Carmel,California
Summary
Tour Guiding is primarily about ensuring the Guests maximise on their aspirations for whatever Tour they have chosen.
Prompt timing and Communication is at the heart of a successful Tour.
I am unsure whether or not I had these skills before entering the Touring industry but they were certainly essential in my becoming a successful Tour Guide.
Overview
15
15
years of professional experience
Work History
Tour Guide
Monterey Segway Tours
03.2023 - Current
- Guided groups of up to [Number] people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
Driver/Tour Guide
BackRoads Tours UK
04.2011 - 09.2017
- Guided groups of up to 15 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
Tour Guide/ Co. Director Europe
Pumba Tours
01.2009 - 01.2011
Arranging and scheduling Tours for:-
Safaris in Kwa Zulu Natal
School Rugby Tours in South Africa
Education
High School Diploma -
Blue Coat Boarding School
Birmingham, England & Stourbridge, Worcestershire.Skills
After Retirement having spent my entire working life in Financial Services, the last 10 years as CEO of my own Finance and Leasing Company, I was persuaded to enter the Tour Guiding industry
Initially arranging and conducting Safaris and Rugby Tours in South Africa, I then joined BackRoads Tours as a Driver/Tour Guide This entailed driving a 15 seater MiniBus on 10 day Tours up and down Great Britain and Europe as part of the Tour itself
These experiences have honed a particular skill in communicating and scheduling Tours, ensuring maximum enjoyment for all the Guests
Timeline
Tour Guide
Monterey Segway Tours
03.2023 - Current
Driver/Tour Guide
BackRoads Tours UK
04.2011 - 09.2017
Tour Guide/ Co. Director Europe
Pumba Tours
01.2009 - 01.2011
High School Diploma -
Blue Coat Boarding School
Similar Profiles
Rishi MehtaRishi Mehta
Tour Guide at Kangaroo Segway ToursTour Guide at Kangaroo Segway Tours
Chris MontanaChris Montana
Wine Tour Guide at Monterey Guided Wine ToursWine Tour Guide at Monterey Guided Wine Tours
Alvaro Morera NavarroAlvaro Morera Navarro
Didactic Activities Monitor at Segway DeniaDidactic Activities Monitor at Segway Denia
EMILY KATHERINE NEMECEMILY KATHERINE NEMEC
Junior Interior Designer / Marketing at STUDIO VII WESTJunior Interior Designer / Marketing at STUDIO VII WEST
Nancy WomerNancy Womer
Student Study Team Program Advisor at Monterey Peninsula School DistrictStudent Study Team Program Advisor at Monterey Peninsula School District