Summary
Overview
Work History
Education
Skills
Timeline
Generic

GRAHAME RAMDENE

Albany

Summary

Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities.

Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

18
18
years of professional experience

Work History

Technology Solutions Specialist

Staples
02.2024 - 07.2024
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Implemented corrective actions to fix the root causes of various issues.
  • Streamlined operational processes and collaborated with management to implement process improvements.
  • Give a tune-up to clean up excess files and programs and speed up a computer's operating power.
  • help eliminate viruses and malware to restore a customer's computer.
  • provide exceptional customer service and have our customer's needs in mind while assisting them in finding products and providing a solution

Program Associate

Fidelis Care
01.2019 - 05.2024
  • Manage all incoming clinical documentation on a daily basis
  • Organize and consolidate all incoming faxed and/or emailed information
  • Correctly identify and label documents according to type and its acquisition in question
  • Connect documentation to the correlated member and case manager with regards to services provided.
  • Reviewed all departmental materials, correcting errors, and making sure documents were ready for publication.
  • Managed records for all programs and kept meticulous notes in system regarding changes and plan alterations.

Sales Specialist

Apple Inc
09.2021 - 03.2022
  • Responsible for delivering great customer experiences with constant personal interaction
  • Identify clear and specialized solutions for complicated or unique problems
  • Responsible for maintaining visual merchandise and assisting other team members with all tasks
  • Maintaining team and individual productivity as well as overall store performance.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.

PBX Operator

Saint Peter’s Health Partners
05.2018 - 01.2019
  • Answer all incoming calls for St
  • Peter's Hospital, Albany Memorial Hospital, and all their affiliates
  • Used in-house beeper system or overhead PA system when applicable
  • Skilled understanding of the SPOK operating system as well as the employee directory
  • Complete all emergency code calls in a timely manner following complete protocol
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.

Linking Document Administrator

Maximus Inc
11.2016 - 04.2018
  • Maintain the quality of incoming documents with all information taken and keyed correctly
  • Assure that all incoming documents are linked to the appropriate client
  • Responsible for understanding and applying regularly updated guidelines
  • Trained incoming employees within a hands-on learning environment.
  • Routed documents within document management system (DMS) and internal databases.
  • Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.

Nikon Expert

Best Buy
06.2015 - 10.2016
  • Responsible for retaining an up-to-date knowledge of cameras and photography
  • Day-to-day teaching of basic photography skills as well as in-depth monthly classes
  • Tracking major purchases and building relationships with clientele
  • Supreme customer service and interpersonal interactions meet on a daily basis
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gained strong leadership skills by managing projects from start to finish.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Prepared Foods Cook /Food Production Worker

Whole Foods Market Inc
05.2014 - 02.2015
  • Stocked supplies to maintain sufficient levels of food products at pantry station.
  • Cleaned counters, shelves, walls, furniture and equipment in food service areas.
  • Prepared salads, sandwiches and desserts for restaurant guests and catered events.
  • Cleaned and sanitized pantry station at end of shift.
  • Prepped dressing, vinaigrettes and accompanying garnishes for pantry menu items.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.

Team Member

Bruegger's Bagels
03.2013 - 05.2014
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Used proper techniques to prepare food and ingredients.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Operated register to process payments and collect cash payment for order totals.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Prepared food orders, cooking on grill and operating fry station.
  • Greeted guests pleasantly and answered menu questions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Ice Rink Attendant

Department of Recreation and Parks
11.2006 - 03.2013
  • Responsible for maintaining accurate ice skate inventory
  • Accountable for ensuring a safe and clean skating environment
  • Assisted in community service events funded by the department of recreation
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Set up promotional displays and equipment for special events and activities.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Supervised gameplay and monitored guests' actions to prevent theft.
  • Trained new recreation attendants on safety procedures and customer service tactics.

Cashier-Product Recovery-Deli Clerk-Gas Station

BJ's Wholesale
10.2010 - 01.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

High School Diploma -

Albany High School
Albany, New York
2010

Skills

  • Proficiencies:
  • Google Suite; Microsoft Office Suite; Customer Service; Customer Support; Solution-finding
  • Data entry
  • Opening and closing procedures
  • Safety regulations
  • Software troubleshooting
  • Consumer feedback inquiry
  • Project management
  • Creative solutions
  • Product knowledge
  • Troubleshooting product problems
  • Diagnosing device issues
  • Salesforce CRM experience

Timeline

Technology Solutions Specialist

Staples
02.2024 - 07.2024

Sales Specialist

Apple Inc
09.2021 - 03.2022

Program Associate

Fidelis Care
01.2019 - 05.2024

PBX Operator

Saint Peter’s Health Partners
05.2018 - 01.2019

Linking Document Administrator

Maximus Inc
11.2016 - 04.2018

Nikon Expert

Best Buy
06.2015 - 10.2016

Prepared Foods Cook /Food Production Worker

Whole Foods Market Inc
05.2014 - 02.2015

Team Member

Bruegger's Bagels
03.2013 - 05.2014

Cashier-Product Recovery-Deli Clerk-Gas Station

BJ's Wholesale
10.2010 - 01.2013

Ice Rink Attendant

Department of Recreation and Parks
11.2006 - 03.2013

High School Diploma -

Albany High School

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GRAHAME RAMDENE