Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Graice Day

Henderson,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in a Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Associate

CVS Pharmacy
12.2022 - Current
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and backed up other customer service managers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Greeted customers and helped with product questions, selections, and purchases.

Pharmacy Technician

CVS Pharmacy
10.2022 - 11.2022
  • Resolved third-party billing, computer system and customer service issues.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Developed and implemented improvements to pharmacy organization system.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

Lead Youth Counselor

YMCA Of Henderson
10.2020 - 03.2022
  • Supported individuals dealing with mental health and emotional issues.
  • Encouraged children to talk issues out with each other and without anger, which eased tense situations.
  • Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
  • Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Participated in camp fundraisers and community outreach to secure financial stability for camp and attract new campers.
  • Implemented and developed programs to promote physical fitness, teamwork and healthy living.
  • Implemented camp activities fostering physical, social, and emotional growth.
  • Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
  • Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
  • Prepared and submitted daily and weekly reports to keep records of campers' attendance, behavior and progress.
  • Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
  • Worked with children of varying age, interest, skill, and developmental levels.

Education

High School Diploma -

Vance County Early College High School
Henderson, NC
05.2022

Skills

  • Email Etiquette
  • Merchandise Orders and Exchanges
  • Problem Resolution
  • Correcting Discrepancies
  • Customer Service
  • Billing Adjustments and Refunds
  • Customer Service and Assistance
  • Administrative and Office Support
  • Complaint Logging and Resolution
  • Investigate Claims

Certification


  • Professional Development: CNA course completed with a 96% average for the entire course.
  • CPR Certified as of September 2022
  • AED Certified as of September 2022
  • First Aid Certified as of September 2022
  • N.C. Nurse Aide I State Certified as of October 2022
  • National Phlebotomy Technician Certified as of July 2022
  • N.C. Substitute Teaching Certified as of March 2022

Timeline

Customer Service Associate

CVS Pharmacy
12.2022 - Current

Pharmacy Technician

CVS Pharmacy
10.2022 - 11.2022

Lead Youth Counselor

YMCA Of Henderson
10.2020 - 03.2022

High School Diploma -

Vance County Early College High School

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Graice Day