Graig Marseglia
Nashua,NH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Offering these skills and strong work ethic.
Overview
18
18
years of professional experience
Work History
Office Manager
Massachusetts Auto School LLC
06.2006 - Current
- Created and maintained all company policies
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated accurate reports for company database and submission to Massachusetts Registry of Motor Vehicles on a daily basis
- Oversaw all vehicle fleet maintenance of 25 plus cars.
- Managed crew of 25 plus full and part time employees
- Managed 4 different physical office locations (maintenance, cleanliness, kept in line with all Massachusetts building codes)
- Scheduled all classroom sessions for new drivers (in person and online formats)
- Payroll Management
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coached new employees on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted on road & classroom training for new drivers
Education
High School Diploma -
Westford Academy
Westford, MA06.1998
Skills
- Customer Service
- Fully verse in Microsoft Office Applications
- Operations Management
- Office Management
- Compliance Monitoring
- Expense Reporting
- Data Entry
- Employee Supervision
- Staff Hiring
- Clear Oral/Written Communication
- Excellent Multi-Tasking Ability
- Organizational Skills
- Payroll and Budgeting
- Scheduling and Calendar Management
- Performance Improvement
- Customer Relations
- Staff Training
- Office Administration
- Document Management
- Decision Making
Timeline
Office Manager
Massachusetts Auto School LLC
06.2006 - Current
High School Diploma -
Westford Academy
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