Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
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Grailynn Wimbush

Summary

Manager with over 16 years of experience in the hospitality industry, excelling in leadership and teamwork. Proven track record in enhancing customer satisfaction, reducing operational expenses, and driving sales growth. Adept at mentoring staff, streamlining processes, and ensuring compliance with health and safety regulations. Experienced pre-opening management team for multiple new store locations with an extensive background of planning for operational success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager

Longhorn Steakhouse
04.2014 - Current
  • Manage front and back of the house daily operations, setting up each shift for success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Foster positive work environment, mentor new hires, and coordinate cross-functional teams.
  • Analyze sales data, identify trends, and adjust inventory and staffing levels to maximize profitability.
  • Streamline processes leading to reduced waste and improving efficiency.
  • Ensure compliance with health and safety regulations.
  • Maintain meticulous records, conduct thorough quality checks, and uphold high standards of service.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Accomplished multiple tasks within established timeframes.

General Manager

Romano's Macaroni Grill
03.2008 - 03.2014
  • Led daily operations, enhancing customer satisfaction and increasing sales by 18%
  • Responsible for the development and performance of the management and chef teams
  • Implemented cost-saving measures, resulting in a 12% reduction in operational expenses
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and policies
  • Developed and executed marketing strategies, driving a 22% increase in customer foot traffic.
  • Managed a diverse team of professionals, fostering a positive work environment and reducing staff turnover to below industry standards

Education

High School Diploma -

Bremerton High School
Bremerton, WA

Skills

Operations Management

Team Leadership

Staff Training and Development

Time Management

Policy Implementation

Budgeting and Cost Control

Customer Relations

Performance Tracking and Evaluation

Multitasking Abilities

Employee Coaching and Mentoring

MS Office

Cost Control

Personal Information

Title: Manager

Certification

* Certified Professional Food Manager Certificate

* Responsible Vendor Certification



Timeline

Manager

Longhorn Steakhouse
04.2014 - Current

General Manager

Romano's Macaroni Grill
03.2008 - 03.2014

High School Diploma -

Bremerton High School

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Grailynn Wimbush