Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Graizy Carpio Hernandez

Reno,NV

Summary

I consider myself a motivated Leader that is enthusiastic about helping team members meet and exceed objectives with compassionate leadership. I'm also a talented trainer and operational problem-solver with front-line experience and collaborative nature. I believe in there being a balance between customer, company and employee needs, and I feel that is what makes a company great! I am high-energy professionally skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling multiple tasks at the same time in order to be efficient, while also providing great customer service for guests. I always come in to my work site with a positive attitude and attempt to transmit that attitude to people working around me, and to guests that I encounter on a daily basis.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Peppermill Resort and Casino
Reno, NV
08.2022 - Current
  • Facilitated communication between guests and other departments within the casino.
  • Maintained up-to-date knowledge of local attractions in order to recommend points of interest when requested by guests.
  • Provided guidance and support to team members regarding customer service expectations and policies.
  • Responded promptly to emails from customers inquiring about services or requesting assistance with issues related to their visit or stay at the casino.
  • Participated in regular staff meetings to discuss customer satisfaction ratings, current trends in the industry.
  • Promoted positive customer relations by providing excellent service to all patrons.
  • Performed opening duties such as setting up dining areas, stocking supplies, turning on lights and music.
  • Confirmed reservations prior to arrival via phone call or email.
  • Informed guests of daily specials and menu items.
  • Greeted guests in a professional and friendly manner.
  • Maintained cleanliness of host stand area throughout shift.
  • Maintained a neat and orderly dining area by clearing tables and resetting them for new customers.
  • Responded quickly to customer complaints or special requests in a friendly manner.
  • Assisted bussers in maintaining cleanliness of dining areas during peak hours.
  • Monitored dining room activity to ensure all guests are being attended to properly.
  • Provided menus to guests and answered any questions they had about the food or beverages offered.
  • Processed cash payments from customers accurately and efficiently at the end of their meal.
  • Assisted servers in delivering orders to guest tables promptly.
  • Communicated with kitchen staff regarding order specifications, allergies, and dietary restrictions of guests.
  • Checked reservations, managed wait list, and coordinated seating arrangements.
  • Resolved conflicts between customers courteously when necessary.
  • Managed reservations through OpenTable or similar software programs.
  • Greeted guests warmly and professionally.
  • Accurately recorded orders from customers in the restaurant's POS system.
  • Regularly checked on customers' satisfaction throughout their meal experience.
  • Answered phones promptly to record and confirm reservations.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.

Shift Leader

Popeyes® Louisana Kitchen
Reno, NV
03.2020 - 08.2022
  • Monitored inventory levels and ordered supplies as needed.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Analyzed sales data to identify trends and areas for improvement.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Resolved customer complaints promptly and professionally.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Monitored employee performance and provided feedback for improvement.
  • Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
  • Adhered to all health code regulations while preparing food items for customers.
  • Assisted in training new employees on shift operations.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Checked orders for quality and completeness.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Delegated tasks to employees and monitored activities and task completion.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Education

High School Diploma -

Reno High School
Reno, NV
06-2022

Bachelor of Science - Nursing

Truckee Meadows Community College
Reno, NV

Skills

  • Customer Service Management
  • Professional Appearance
  • Decision-making capabilities
  • Strong verbal and written communication
  • Positive Attitude
  • Policy and Procedure Enforcement
  • Team Collaboration and Leadership
  • POS System Operation
  • Creative Problem-Solving
  • Cash Handling
  • Staff Supervision
  • Goal Setting and Tracking
  • Inventory Counts
  • Client Service
  • Motivational Leadership

Certification

  • Seal of Biliteracy Award (2021)

Languages

English
Full Professional
Spanish
Native/ Bilingual

Affiliations

  • I currently assist school at TMCC to earn a bachelors degree of science in nursing.
  • I can speak English and Spanish professionally (both being equally as strong)
  • Great at multi-tasking

Timeline

Restaurant Hostess

Peppermill Resort and Casino
08.2022 - Current

Shift Leader

Popeyes® Louisana Kitchen
03.2020 - 08.2022

High School Diploma -

Reno High School

Bachelor of Science - Nursing

Truckee Meadows Community College

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Graizy Carpio Hernandez