Granados
Arlington,TX
Summary
Proven Medical Receptionist with a track record of enhancing patient satisfaction and streamlining workflow at Rio Orthopedic & Sports Medicine. Excelled in appointment management and multitasking, significantly reducing patient wait times. Skilled in EMR/EHR and known for exceptional organizational abilities, contributing to efficient office operations and meticulous insurance verifications.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Rio Orthopedic & Sports Medicine
09.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Prepared and processed patient referrals and transfer requests.
Medical Receptionist
North Texas Kidney Disease Associates
06.2018 - 09.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
Referral Coordinator
Gastroenterology Assoicates
11.2016 - 05.2018
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Medical Receptionist
Center For Foot And Ankle Disorders
05.2015 - 07.2016
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Completed clerical duties and tasks for clinic administration.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
GED -
Fresh Start Mentoring
Arlington, TX01-1999
Skills
- Appointment management
- Reminder calls
- Letter preparation
- EMR / EHR
- Medical office administration
- Insurance verifications
- Co-payment collection
- Typing and filing
- Multitasking
- Workflow Management
- Office Administration
- Detail Oriented
- Patient Care Coordination
Timeline
Medical Receptionist
Rio Orthopedic & Sports Medicine
09.2022 - Current
Medical Receptionist
North Texas Kidney Disease Associates
06.2018 - 09.2022
Referral Coordinator
Gastroenterology Assoicates
11.2016 - 05.2018
Medical Receptionist
Center For Foot And Ankle Disorders
05.2015 - 07.2016
GED -
Fresh Start Mentoring
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