Summary
Overview
Work History
Education
Skills
Accomplishments
On Job Training
Certification
Timeline
Generic

GRANDEUR NARCISO

Pittsburg,CA

Summary

Dynamic Sales and Marketing Director at Solano Life House, adapt at lead generation and data analysis. Proven track record in developing impactful marketing strategies that enhance brand visibility and drive sales growth. Exceptional communication and team leadership skills foster strong relationships with referral sources, ensuring a steady pipeline of prospects.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Sales and Marketing Director

Solano Life House Assisted Living & Memory Care
03.2025 - Current
  • Develop and implement marketing plans
  • Generate leads and convert prospects
  • Establish and maintain referral sources
  • Manage the sales and marketing team
  • Provide community tours and presentations
  • Monitor and analyze sales data
  • Stay informed about industry trends and regulations
  • Collaborate with other departments
  • Represent the facility at community events and networking activities
  • Ensuring that staff and patients follow all safety protocols

Activities Director

Tampico Healthcare Centre
Walnut Creek, California
12.2023 - Current
  • Maintaining a calendar of activities and effectively communicating it to 128 patients or residents
  • Coordinating and communicating with staff members
  • Overseeing group activities
  • Posting a monthly calendar of events
  • Arranging travel to off-site activities
  • Ensuring that staff and patients follow all safety protocols
  • Submitting budgetary recommendations for equipment and supplies
  • Monitoring patient health and providing reports to caregivers
  • Getting Residents or Patients, Initial Assessments, Quarterlies and Annual Assessments and upload to the company medical program or applications
  • Creating or organizing monthly occasions to do for the residents
  • Creating a monthly newsletter for residents to show upcoming and past events or activities
  • Do 128 patient’s activities assessments like initial, quarterlies, annual’s, care plan, progress notes

Co-Owner/Calls Dispatcher/Driver

I-Ride Shuttle Service
01.2019 - Current
  • Responsible with advertisement of the Shuttle Service to other establishments especially with their employees and Hotel’s guests who needs to be pick-up and drop-off from their houses, workplaces, restaurants, shopping centers, beaches locations and other tourist spots
  • Taking calls from clients who needs to be pick-up and drop-off and relay to our drivers depends on their locations
  • Making sure that all calls from clients are all properly documented for records purposes
  • Making sure that all 15 member drivers are all brief and trained with our operations, on how to properly service our passengers
  • Making sure that all member drivers have proper car insurance, license, car insurance and cars are clean and cigarette smell free
  • Responsible on renewing of the company business permit, office inspection, filing tax and others
  • Assign drivers for all future passengers or clients pick-up and drop-off reservations
  • Responsible on collecting membership fees each year to all our drivers

Direct Support Personnel

American Star Homes 3
Oakley, California
12.2023 - 12.2024
  • Provides bath and proper grooming for the residents, changing clothes, diapers, cleaning their gastrostomy feeding tubes
  • Put them on their wheelchair, provide medications through g-tube and bolus feeding
  • Cleaning some patient’s colostomy or replacing them
  • Making sure client’s physical appearances are clear from scratches, wounds, bruises if there is, we make sure clients Caregivers are aware to prevent any future complaints
  • Provide assistance and care to all assigned clients during the day program period
  • Assisting clients on their daily routine physical exercises, making craft arts, drawings, colorings etc.
  • Assisting and feeding clients with their lunch meals
  • Assisting clients changing their diapers, clothes if necessary
  • Updating their ISP logbooks for their daily activities or any related information on their daily interactions or participations

Assistant Paratransport Driver/Instructor/DSP

P&P Transport and Developmental Services
Antioch, California
09.2023 - 12.2023
  • Preparing the PARATRANSIT VAN to pick up wheelchair-bound, PW Ds and clients with special needs going to the Day Program facility and drop them back home
  • Making sure client’s wheelchairs are properly lifted up to the paratransit Van and secure their wheelchairs and their safety seatbelts
  • Making sure client’s physical appearances are clear from scratches, wounds, bruises if there is, we make sure clients Caregivers are aware to prevent any future complaints
  • Provide assistance and care to all assigned clients during the day program period
  • Assisting clients on their daily routine physical exercises, making craft arts, drawings, colorings etc.
  • Assisting and feeding clients with their lunch meals
  • Assisting clients changing their diapers, clothes if necessary
  • Updating their ISP logbooks for their daily activities or any related information on their daily interactions or participations

I.T Technician

Megabyte Computer Services
08.2020 - 08.2023
  • Fixed Desktop Computers, Laptops (Brands Like, Apple, Dell, Toshiba, HP, Lenovo, Acer, MSI, Gateway, all brands)
  • Upgrades Operating Systems (Windows 10, 11)
  • Installed all client’s computers with Microsoft Office, Adobe Acrobat and Reader, Photoshops, etc.
  • Fixed and installed Printers (especially, Kyocera, HP, Xerox, Ricoh, Konika and others)
  • Installed network routers or WIFI routers
  • Official Technician of Kyocera Printers in the island
  • Installation of CCTV with the brand we carry
  • Installed Smart Board to all Public Schools
  • Installed projectors and TVs to all Public Schools
  • Helped on Selling and recommending computers and other hardware needs of clients
  • Assisted in delivering products purchases by our private and government offices affiliates

Engineering Department, IT Supervisor

Saipan World Resort
08.2013 - 08.2023
  • Maintained and monitored the whole Network System
  • Maintained the Application/Client Systems Servers, Hubs, Switches, Routers, Printers, Fax, Credit Card Machines and the Internet connections on all offices and the Hotel Rooms
  • Troubleshoots and Maintained our Hotel Management System (Opera, Micros, Suns System, Elavon, Kronos, Symphony POS, Material Control and many others)
  • Installed program applications to all 150 Workstations with all Clients systems like Opera, Micros Pos, Material Control, Sunsystem, Kronos, Dayforce, Online Oracle Reporting
  • Installed to all 150 Workstations/PC with Xerox, Canon, HP, Kyocera, Ricoh network printers to all workstations and user accounts for scan, fax and copy
  • Assisted all Employees when it comes to fixing and troubleshooting their workstations and even giving them training on all Hotel System required by each department
  • Responsible on monitoring all Elevator Screen, Lobby Screen, Company Email Addresses and accounts
  • Updates the System ID Accounts for all 150 Employees, for Micros POS, Opera, Sun System
  • Responsible on creating or editing menu item listing on POS System for each outlet
  • Assisted on creating New Items, Article names for MC Inventory System for each Department or outlets
  • Responsible on all Upgrading Hotel and F&B systems like Opera, Micros POS to Simphony, configuration of new POS workstations, credit card terminals and trainings to the staffs
  • Upgrade Hotel Facilities WI-FI connections and managed WI-FI access creating passwords to all Hotel Incoming Guests, Banquets, Walk-In customers (Rukus)

Restaurant Owner/Cook

Admiral Restaurant and Karaoke Bar
08.2013 - 12.2017
  • Managed daily Operations with 10 employees
  • Prepared Daily Menus, Orders and Delivery
  • Purchased Kitchen needs from Meats, Fresh Produce, ingredients and others
  • Worked as a cook preparing most of the menus and majority are all Filipino Dishes and BBQ Menus
  • Take Events Reservations and Functions
  • Processed all Permits and Business licenses
  • Responsible on the interior decorations, as well all technical systems and equipment’s
  • Hosting/Emcee on any functions as well as an Event Singer

General Coordinator/Sales & Marketing Coordinator

Coral Ocean Point Golf & Resort Club
07.2012 - 08.2013
  • Direct and Coordinate activities of businesses or departments concerned with the productions, pricing, quotations, sales and marketing
  • Deals directly to the GMs and Managers of all Agents Like: Japanese Agents, Korean Agents, Chinese Agents, Local Market
  • Review financial statements, sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Managed 50 staff, preparing work schedules and assigning specific duties
  • Directed and Coordinated organization’s financial and budget activities to fund operations, maximize investments and increase efficiency
  • Plan and direct activities such as sales and promotions, coordinating with other department’s heads as required
  • Deals with all Tourist and Local Agents with our future reservations for golf and any other functions
  • Locate, select and procure merchandise for resale, representing management in purchase negotiations
  • Handle reservations commitment, Coordinating Tourist & Local Golf Tournaments & Banquets
  • Advocates promotions that will be utilized in the increased of sales productions, coordinating with advertising organizations for advertisements of promotions

Assistant Coordinator

Coral Ocean Point Golf and Resort
12.2011 - 07.2012
  • Review financial statements, sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement for Golf Course Operations
  • Managed 50 staff, preparing work schedules and assigning specific duties
  • Plan and direct activities such as sales and promotions, coordinating with other department’s heads as required
  • Dealing with all Tourist and Local Agents with our future reservations for golf and any other functions
  • Locate, select and procure merchandise for resale, representing management in purchase negotiations
  • Handled reservations commitment, Coordinating Tourist & Local Golf Tournaments & Banquets

Frontdesk Clerk

Coral Ocean Point Golf & Resort
12.2008 - 12.2011
  • Prepared Check-In for Hotel Customers
  • Prepared all customers information Kit and rooms
  • Assigned Room as per customers request and base on their needs
  • Prepared all reservation for hotel guests outside tour packages
  • Prepared hotel guests’ daily billings (Hotel charges and facilities charges)
  • Prepared Check-Out billings for hotel guests
  • Preparing Customers departure services
  • Answer all Hotel guests’ inquiries

Operation System Maintenance/Computer Tech

Coral Ocean Point Golf & Resort
12.2007 - 12.2009
  • Information Technology (I.T). Updating software applications as needed for each department
  • Maintenance and repair of networks (HOTEL SYSTEM, MAS ACCOUNTING, POINT OF SALES OUTLETS, PRINTER SHARING, EMAIL CONFIGURATIONS AND RESERVATION SYSTEM)
  • Troubleshooting computers and assembly, maintaining printers, copiers networks etc.
  • Internet Sharing and configuration
  • Installation of Operating System (Windows 7, Vista, XP etc.)
  • Microsoft Office (2003-2007) Configuring Anti-Virus software’s, Email-Accounts using Microsoft Outlook

Transcriber, I.T

Lawyers Services, NAP Issuance, Guma Natibu Snack Bar
11.2004 - 12.2007
  • Doing Transcript of Proceedings and depositions
  • Prepared all Transcript and binding for any CNMI lawyers orders
  • Prepared all documentations for record bookkeeping
  • Maintaining Office Networking System (Network Connection, Software applications, Windows Operating System and upgrade, Microsoft Office Configuration and update, Corel Software application for transcribing used)

Guma Natibu & Guma Taga Shop Supervisor

GUMA NATIBU
Francisco Ada International Airport, Saipan, USA, NORTHERN MARIANA ISLANDS
11.2004 - 12.2007
  • Supervised the whole shop operations
  • Responsible for ordering and billing for merchandisers
  • Responsible for Implementation of Company’s Policies
  • Trained for new updates for merchandise, pricing to all employees
  • Developing strategies on how to promote and up sell Shop merchandise sales to all departure and local customers
  • Prepared Schedules for 20 employees
  • Responsible in meeting our Sales target for each month
  • Prepared monthly Shop sales reports

Foodstamp Issuance

Nutrition Assisting Program (NAP)
11.2004 - 12.2006
  • Prepared Food stamps Coupons for CNMI Low-Income Families funded by US FEDERAL GOVERNMENT
  • Distributes to the CNMI Low-Income Families on distribution week
  • Prepared Reports or NAP Main Office reports
  • Preparing end of Month Food Stamp Issuance

Technical Support, Sales and Customer Service

Cyber City Teleservices, Ltd Philippines
04.2002 - 04.2003
  • Taking Inbound and Outbound Calls (US MAINLAND CLIENTS ONLY)
  • As a Technical Support Agent, we provide support and solutions for the clients (like. Fixing and Assembly of Computers, provides suggestion and recommendation for the best computers that fits their needs)
  • Internet connections, Software Applications and Installations
  • For Customer Service, we provide solution regarding of cancellation and complaints about the services or products being purchased and to convince clients not to close their existing accounts to eliminate company’s loss
  • For Telemarketing, we offer to all our US Clients lots of House Wares from Kitchen, living area, accessories, tools, cosmetics and personal needs etc.
  • Work as a Team Leader, provides assistance to our supervisor regarding sales inputs and outputs

Education

Hotel and Restaurant Management -

International Business and Professional College
SAIPAN, USA
03.2004

Bachelor of Science - Computer Engineering

ADAMSON UNIVERSITY
MANILA, PHILIPPINES
03.2002

Some College (No Degree) - BASIC PROGRAMMING

Informatics Computer Institute
SAN FERNANDO, PAMPANGA, PHILIPPINES

Skills

  • PC Assembly
  • Disassembly
  • Troubleshooting
  • Network Configuration
  • Installation
  • Maintenance
  • Testing
  • LAN
  • HUB
  • TCP/IP
  • IP Addressing
  • Administering Microsoft Windows NT,XP,7,8,10,11
  • Print Resource Sharing
  • Define User Accounts
  • Network Resource Sharing
  • Network Printing
  • E-mail Configuration
  • E-mail Installation
  • Software Installation
  • Software Configuration
  • Oracle Opera PMS
  • Oracle Micros POS
  • Oracle Material Control Inventory System
  • Infor Sunsystem
  • Kronos Timeclock
  • Network Printers Management
  • Wi-Fi Routers Management
  • CCTV Installation
  • Lead generation
  • Marketing strategy
  • Sales forecasting
  • Data analysis
  • Customer relationship management
  • Event coordination
  • Team leadership
  • Market research
  • Digital marketing
  • Networking skills
  • Effective communication
  • Problem solving
  • Rapport and relationship building
  • Competitor analysis
  • Business development
  • Marketing planning
  • Brand messaging
  • Marketing campaign evaluation
  • Leads prospecting
  • Sales tracking
  • Sales and prospect management
  • Affiliate marketing
  • Brand ambassador relations
  • Referral pipeline development
  • Contract negotiations
  • Influencer partnerships
  • Brand-building strategies
  • Social media management
  • Staff supervision
  • Problem-solving aptitude
  • Communication skills
  • Operations management
  • Team building
  • Customer satisfaction management
  • Market intelligence
  • Sales territory growth
  • Teamwork and collaboration
  • Brand marketing
  • Territory management

Accomplishments

3rd Honorable mention, With honors, Top 10 exhibitor in the Adamson University Computer Engineering Exhibit 2002

On Job Training

PAL (Philippine Airlines), Enterprise Network and Technical Support Group, Technical Support for PAL employees; (LAN) Network Installation, Configuration, Testing, & Maintenance for the whole PAL building; Systems Analysis, Cabling (Coax & UTP), E-mail configuration & installation using Eudora Software, PC Troubleshooting, Software Installation

Certification

ACTIVITY DIRECTOR CERTIFICATION

FIRST AID CERTIFICATION

DSP CERTIFICATION

Timeline

Sales and Marketing Director

Solano Life House Assisted Living & Memory Care
03.2025 - Current

Activities Director

Tampico Healthcare Centre
12.2023 - Current

Direct Support Personnel

American Star Homes 3
12.2023 - 12.2024

Assistant Paratransport Driver/Instructor/DSP

P&P Transport and Developmental Services
09.2023 - 12.2023

I.T Technician

Megabyte Computer Services
08.2020 - 08.2023

Co-Owner/Calls Dispatcher/Driver

I-Ride Shuttle Service
01.2019 - Current

Engineering Department, IT Supervisor

Saipan World Resort
08.2013 - 08.2023

Restaurant Owner/Cook

Admiral Restaurant and Karaoke Bar
08.2013 - 12.2017

General Coordinator/Sales & Marketing Coordinator

Coral Ocean Point Golf & Resort Club
07.2012 - 08.2013

Assistant Coordinator

Coral Ocean Point Golf and Resort
12.2011 - 07.2012

Frontdesk Clerk

Coral Ocean Point Golf & Resort
12.2008 - 12.2011

Operation System Maintenance/Computer Tech

Coral Ocean Point Golf & Resort
12.2007 - 12.2009

Transcriber, I.T

Lawyers Services, NAP Issuance, Guma Natibu Snack Bar
11.2004 - 12.2007

Guma Natibu & Guma Taga Shop Supervisor

GUMA NATIBU
11.2004 - 12.2007

Foodstamp Issuance

Nutrition Assisting Program (NAP)
11.2004 - 12.2006

Technical Support, Sales and Customer Service

Cyber City Teleservices, Ltd Philippines
04.2002 - 04.2003

Hotel and Restaurant Management -

International Business and Professional College

Bachelor of Science - Computer Engineering

ADAMSON UNIVERSITY

Some College (No Degree) - BASIC PROGRAMMING

Informatics Computer Institute

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