Grandon Mason

• Assist attorneys with client outreach, intake follow‑ups, and documentation related to rent disputes, evictions, and landlord‑tenant matters
• Maintain and update client lists, case notes, and records, ensuring accuracy and confidentiality
• Communicate professionally with clients via phone and voicemail to document concerns and relay non‑legal information
• Organize case files and track client responses to support attorney review
• Log client questions and issues for attorney follow‑up while maintaining ethical boundaries regarding legal advice

• Greeted students, staff, and visitors in a professional and welcoming manner
• Scheduled appointments and coordinated front office traffic
• Performed data entry to maintain accurate student and visitor records
• Provided administrative support, including filing, scanning, copying, and mail handling

· Assisted staff with general office operations and record maintenance