Simone Neubauer
Columbus,OH
Summary
Proficient in customer service both in person and on the phone. Familiar with computers and all office equipment. Very adept at working on my own or with a team. Years of online selling experience and skilled at research. Adaptable to a variety of working environments.
Overview
32
32
years of professional experience
Work History
Ebay Lister
Accurate I.T. Associates
Columbus, OH
07.2017 - 06.2024
- Created item listings with accurate product descriptions, images and pricing information on eBay.
- Compiled data from various sources to ensure accuracy of each listing.
- Monitored current listings for any changes in pricing or product availability.
- Responded promptly to customer inquiries regarding products listed on eBay.
- Researched competitive prices and adjusted own listings accordingly to remain competitive.
- Analyzed buyer feedback ratings to identify areas needing improvement in product quality or customer service processes.
- Adhered to company policies when creating new listings and responding to customer inquiries.
- Provided training and guidance to junior listers on proper procedures when creating new listings.
- Reviewed competitor websites regularly for opportunities to improve own listings' content or pricing structure.
- Ensured compliance with all applicable laws regarding online sales activities.
- Upheld tough standards of service, quality and productivity to maximize customer satisfaction.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
EBay Lister
Community Computer Alliance
Columbus, OH
02.2016 - 07.2017
- Created item listings with accurate product descriptions, images and pricing information on eBay.
- Compiled data from various sources to ensure accuracy of each listing.
- Monitored current listings for any changes in pricing or product availability.
- Researched competitive prices and adjusted own listings accordingly to remain competitive.
- Managed inventory levels by tracking sales activity and restocking as needed.
- Analyzed buyer feedback ratings to identify areas needing improvement in product quality or customer service processes.
- Adhered to company policies when creating new listings and responding to customer inquiries.
- Processed returns, refunds, and exchanges according to company guidelines.
- Provided training and guidance to junior listers on proper procedures when creating new listings.
- Ensured compliance with all applicable laws regarding online sales activities.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Upheld tough standards of service, quality and productivity to maximize customer satisfaction.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Canceled orders based on customer requests or inventory or delivery problems.
General Construction Laborer
Stephen Fountain, Architect
Columbus, OH
09.2013 - 01.2016
- Assisted with the installation of drywall, roofing, and other building materials.
- Operated power tools such as saws, nail guns, and sanders to complete projects.
- Cleaned up work areas after completing tasks.
- Demolished old structures using hammers, crowbars, jackhammers and chisels.
- Installed insulation in walls and ceilings of buildings.
- Assisted carpenters by measuring and cutting lumber according to specifications.
- Loaded and unloaded vehicles with supplies needed for each project.
- Assisted electricians by running wires through walls and ceilings of buildings.
- Repaired damaged surfaces such as walls or roofs prior to painting or wallpapering.
- Applied sealants around pipes, windows, doors to prevent water damage.
- Removed debris from construction sites using shovels and wheelbarrows.
- Worked with supervisors to ensure completion of tasks within deadlines.
- Used drills and other power tools safely to complete job tasks.
- Maintained orderly work environment by removing trash and sweeping up debris.
- Applied caulking materials to windows and doors to seal against water and air.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Notified supervisors of faulty operations and defective materials to improve production.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Cleaned or prepared construction sites to eliminate hazards.
- Gained independent working skills and guided and mentored less experienced team members.
- Worked productively as lead or helping team member to drive customer satisfaction.
EBay Lister
DotCom Liquidations, LLC
Columbus, OH
09.2006 - 06.2013
- Created item listings with accurate product descriptions, images and pricing information on eBay.
- Compiled data from various sources to ensure accuracy of each listing.
- Monitored current listings for any changes in pricing or product availability.
- Responded promptly to customer inquiries regarding products listed on eBay.
- Adhered to company policies when creating new listings and responding to customer inquiries.
- Provided training and guidance to junior listers on proper procedures when creating new listings.
- Ensured compliance with all applicable laws regarding online sales activities.
- Upheld tough standards of service, quality and productivity to maximize customer satisfaction.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Canceled orders based on customer requests or inventory or delivery problems.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
Magazine Shop Manager
Newsworthy Books
Columbus, OH
07.1999 - 05.2001
- Developed and implemented procedures for the efficient operation of the shop.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained high standards of customer service throughout the store.
- Monitored staff performance and provided feedback and guidance as necessary.
- Received all inventory
- Input all inventory into computer system
- Shelved all magazines
- Pulled magazines when time for returns and removed from inventory
- Maintained store cleanliness
- Implemented strategies to increase sales and profitability of the shop.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Facilitated prompt resolution of customer problems and complaints.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Responded to customer inquiries in a timely manner.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Resolved customer complaints promptly and professionally.
Assistant Bookstore Manager
Acorn Bookshop
Columbus, OH
06.1992 - 07.1999
- Developed strategies to increase customer satisfaction and loyalty.
- Ensured store shelves were properly stocked with products.
- Provided excellent customer service by responding to inquiries promptly.
- Resolved customer complaints in a professional manner.
- Managed cash registers during peak hours of operation.
- Handled returns and exchanges quickly and efficiently according to company policy.
- Assisted customers in selecting books that met their individual needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Purchased used books from customers
- Cleaned and shelved all books
Education
Bachelor of Arts - Latin
The Ohio State Univerisyt
Columbus, OH06-1987
Skills
- Packaging and Shipping items sold
- Price Setting
- Image Capture and Editing
- Keyword Research
- Returns handling
- Item Sourcing
- Office Machines (copiers, computers, printers)
- Microsoft Windows, Office and other useful programs
- Cash Register/POS Machines
- Multi-Line Phone Systems
- Customer Service Experience
- Time Management
Accomplishments
- National Honor Society, 1983
- Black Belt, Kenpo Karate, 1988
Timeline
Ebay Lister
Accurate I.T. Associates
07.2017 - 06.2024
EBay Lister
Community Computer Alliance
02.2016 - 07.2017
General Construction Laborer
Stephen Fountain, Architect
09.2013 - 01.2016
EBay Lister
DotCom Liquidations, LLC
09.2006 - 06.2013
Magazine Shop Manager
Newsworthy Books
07.1999 - 05.2001
Assistant Bookstore Manager
Acorn Bookshop
06.1992 - 07.1999
Bachelor of Arts - Latin
The Ohio State Univerisyt
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