Summary
Overview
Work History
Education
Skills
Related Work History
Accomplishments
Timeline
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Grant Baublitz

Hanapepe

Summary

Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services for our guests. Reliable team player committed to building high-performing teams and nurturing interdepartmental relationships.

Overview

7
7
years of professional experience

Work History

Asst. Executive Housekeeper

Grand Hyatt Kauai
02.2023 - Current
  • Proactively created systems to improve guestroom cleanliness and satisfaction.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Developed and maintained new procedures to ensure public area cleanliness.

Asst. Operations Manager, Front Desk

Grand Hyatt Kauai
09.2021 - 02.2023
  • Improved Customer Service/Check-in scores utilizing new methods implemented and created.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Led and navigated through difficult guest situations for my colleagues and I while managing to ensure their satisfaction through their stay.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Asst. Operations Manager, Guest Services

Resort at Squaw Creek
07.2020 - 09.2021
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.

Assistant Restaurant Manager

TC’s Pub
10.2018 - 05.2020
  • Acting General Manager of restaurant during opening season.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Assistant Restaurant Manager

Pioneer Grill
05.2018 - 10.2018
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Maximized quality assurance by completing frequent line checks.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

Bachelor of Science - Hospitality and Management

Kansas State University
01.2017

Skills

  • Strong experienced in solving guest conflict issues
  • Focus on detail oriented cleanliness
  • Recruitment and hiring
  • Knowledge of Hospitality Revenue Management
  • Policy and procedure modification
  • Oral and writing communication

Related Work History

  • Front Desk Associate, Housekeeping, Night Audit, Fairfield Inn Marriot, Manhattan, KS, 01/15, 01/16


Accomplishments

Earned Front Desk department of the year 2023 through high customer service scores, and careful control of the budget. 

Timeline

Asst. Executive Housekeeper

Grand Hyatt Kauai
02.2023 - Current

Asst. Operations Manager, Front Desk

Grand Hyatt Kauai
09.2021 - 02.2023

Asst. Operations Manager, Guest Services

Resort at Squaw Creek
07.2020 - 09.2021

Assistant Restaurant Manager

TC’s Pub
10.2018 - 05.2020

Assistant Restaurant Manager

Pioneer Grill
05.2018 - 10.2018

Bachelor of Science - Hospitality and Management

Kansas State University

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Grant Baublitz