Grant Bennett Jr.
Conneaut
Summary
Dynamic leader with a proven track record at Lowes Home Improvement, adept in workflow optimization and crisis management. Skilled in forklift operation and advanced communication, I excel in driving team performance and enhancing customer satisfaction. Achievements include streamlining processes for cross-departmental efficiency and significantly improving emergency response times, demonstrating adaptability and a professional demeanor.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Pro Sale Specialist
Lowes Home Improvment
08.2018 - 04.2024
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Self-motivated, with a strong sense of personal responsibility.
Volunteer Firefighter/Emergency Medical Technician
City of Conneaut
10.2006 - 10.2020
- Also a Search & Rescue Diver
- Fire Officer from 2007-2020
- Administered first aid and conducted emergent response management.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
- Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
- Improved community safety by conducting fire prevention presentations and distributing educational materials to local schools and organizations.
- Served as a role model to aspiring firefighters through mentorship, training support, and sharing of professional experiences.
- Supported strong relationships between the fire department and neighboring agencies through collaborative efforts during multi-unit training simulations.
- Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Trained new firefighters to comply with safety protocols and equipment usage.
Facility Service Associate
Lowes Home Improvment
09.2009 - 08.2018
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained floor cleaning and waxing equipment.
- Enhanced facility cleanliness by performing regular custodial tasks such as sweeping, mopping, and dusting.
- Demonstrated versatility in maintaining various types of spaces, including offices, restrooms, common areas, and exterior grounds.
- Assisted with setup and breakdown for special events, ensuring timely completion and smooth transitions between activities.
- Improved overall appearance of the facility with thorough cleaning and attention to detail in all areas.
- Ensured proper usage of cleaning chemicals by following established guidelines and safety procedures.
- Contributed to a positive work atmosphere through effective communication and collaboration with colleagues and supervisors.
- Maintained a safe environment for building occupants by promptly addressing spills, hazards, and other safety concerns.
- Completed all assigned tasks within designated timeframes, consistently meeting or exceeding expectations for punctuality and productivity.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
Sales Specialist
Lowes Home Improvment
04.2002 - 09.2009
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Built strong client relationships through consistent communication and effective problem solving.
- Trained new employees on customer service, money handling and organizing strategies.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built relationships with customers and community to promote long term business growth.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in fast-paced environment.
Department Manager
Kmartcorp
03.2000 - 05.2002
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Conneaut High School
Conneaut, OH06-2000
No Degree - Carpentry
Ashtabula County Joint Vocational School
Jefferson, OH06-2000
Skills
- Forklift Training Experience
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Advanced communication
- Management collaboration
- Emergency response
- Budget management
- Professional demeanor
- Workflow optimization
- Crisis management
- Sales strategies
- Time management abilities
- Adaptability and flexibility
- Team leadership
Affiliations
- Vice President of Conneaut Athletic Boosters
- CLYO Board Member
Certification
- CPR/AED Certification
- First Aid Certification
- Forklift Certification
- Emergency Medical Responder (EMR)
- Volunteer Firefighter Certification
Timeline
Pro Sale Specialist
Lowes Home Improvment
08.2018 - 04.2024
Facility Service Associate
Lowes Home Improvment
09.2009 - 08.2018
Volunteer Firefighter/Emergency Medical Technician
City of Conneaut
10.2006 - 10.2020
Sales Specialist
Lowes Home Improvment
04.2002 - 09.2009
Department Manager
Kmartcorp
03.2000 - 05.2002
High School Diploma -
Conneaut High School
No Degree - Carpentry
Ashtabula County Joint Vocational School
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