Grant Black
Summary
Exceptional candidate with a diverse background of skills and experience. Seeking a position with consistent challenges and opportunities for growth both professionally and personally in a setting that offers support through resources and advancement opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Personal Chef
Self Employed
Aspen, Jackson Hole, Hamptons, Hawaii, Dallas
12.2018 - Current
- Met with client and discussed preferred meals, dietary restrictions and food allergies.
- Shopped at specialty grocery stores to obtain ingredients needed for food preparation.
- Prepared on-site, and prepared meals and served at residences or delivered to requested locations.
- Generated invoice to request payment for services provided in client home or specifically requested location.
- Prepared and served meals for small dinner parties and large events and complied with diet requests and special accommodations.
- Designed and prepared all menu items for private home/office setting.
- Planned menus that incorporated healthy, fresh food sourced from local farmers and stores.
- Shopped for ingredients.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Interacted with guests to obtain feedback on product quality and service levels.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Generated employee schedules and work assignments and determined appropriate compensation rates.
Chef & Personal Assistant
KaiKoa LLC
Jackson, WY
12.2020 - 06.2022
- To a high net worth individual with a global asset portfolio
- Managed day to day schedule, booked travel, made autonomous operational decisions regarding real estate, assets, and business interests.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
Guest Services
Timbers Club Resorts
Snowmass Village, CO
12.2018 - 04.2020
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
- Maintained up-to-date knowledge of products and services offered.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Evaluated and promptly resolved lodging facility operational issues.
Assistant Estate Manager
CALCYDNY, L.L.C.
Aspen, CO
06.2018 - 11.2018
- Reported directly to Estate Manager for an UHNW family office
- Assist in day to day operations a several hundred acre private estate outside of Aspen, CO
- Daily duties included cleaning and organizing assets, repairing tools and equipment, handling assets, vehicles to be serviced, light landscaping, irrigation, and handling daily “emergencies” and priorities as they arose in cooperation with the property manager.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Sales & Service Manager
Ajax Supply
Snowmass Village, CO
07.2016 - 12.2017
- I oversaw the startup and day-to-day operations of a brick & mortar retail business, handled inside sales, outside sales, incoming orders, stocking and merchandising, as well as customer relationship management and drove revenue growth manifold
- Also handled social media, web presence, promotional media and brand development.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
Project Lead/Installation Technician
Premier Landworks
Aspen, CO
03.2015 - 08.2016
- Operate heavy equipment, interpret building/design plans and install new construction, hardscapes and vegetation in conjunction with landscape architects and project managers
- Coordinated materials delivery, installation strategy, and labor execution with laborers and project managers
- Regularly serviced and checked a wide range of equipment and tools.
- Installed stonework according to landscape design plan and client specifications.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Operated landscaping equipment with focus on safety and machine longevity.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Assisted with irrigation system maintenance and repair.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Verified completed projects met approved time, quality, and cost estimates.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Addressed issues with employees and customers to manage healthy conflict resolutions.
- Reviewed project details to specify correct materials and equipment for job sites.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Sourced suppliers and purchased necessary materials for work.
Maintenance Engineer
Destination Resorts
Snowmass Village, CO
10.2014 - 04.2016
- Assisted guests with maintenance and hospitality related needs to ensure guest and owner satisfaction
- Operated a wide range of tools and equipment to keep up with capital improvements, regular maintenance and operations.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Kept properties in compliance with local, state and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance (CAM) inquiries.
Account Manager
YELP
Scottsdale, AZ
01.2013 - 10.2014
- Inside sales and digital advertising consultant
- Daily tasks included lead-farming, cold-calling, market research, sales pitches, goal-setting and sales process refinement.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Secured new accounts by strategically pursuing leads, generating over $30k in revenue monthly.
Education
No Degree - Business Management
University of Idaho
MoscowHigh School Diploma -
Bellarmine Preparatory School,
Tacoma, WA06.2009
Skills
- Self Starter
- Customer Relations and Communications
- Strong Problem Solver
- Office Supplies and Inventory
- Guest Relations
- Staff Collaboration
- Problem Resolving
- Calendar Management
- Travel Booking Management
- Event Planning
- Project Planning/ Management
- Resource Coordination and Allocation
- Strong Interpersonal Skills
- Workflow Improvements
- Attention to Detail
- Complex Problem-Solving
- Creative and Adaptable
- Construction Project Oversight
- Estate Management
- Investment Properties
Timeline
Chef & Personal Assistant
KaiKoa LLC
12.2020 - 06.2022
Personal Chef
Self Employed
12.2018 - Current
Guest Services
Timbers Club Resorts
12.2018 - 04.2020
Assistant Estate Manager
CALCYDNY, L.L.C.
06.2018 - 11.2018
Sales & Service Manager
Ajax Supply
07.2016 - 12.2017
Project Lead/Installation Technician
Premier Landworks
03.2015 - 08.2016
Maintenance Engineer
Destination Resorts
10.2014 - 04.2016
Account Manager
YELP
01.2013 - 10.2014
No Degree - Business Management
University of Idaho
High School Diploma -
Bellarmine Preparatory School,