Grant Farr
Tallahassee
Summary
Dynamic Computer Systems Analyst with a proven track record at the Department of Revenue, excelling in system analysis and effective communication. Achieved significant reductions in system downtime through proactive maintenance and training initiatives. Skilled in data migration and performance tuning, driving operational efficiency and enhancing user satisfaction.
Overview
8
8
years of professional experience
Work History
Computer Systems Analyst
Department of Revenue
07.2023 - Current
- Assisted in troubleshooting issues related to software applications and hardware integration.
- Collaborated with team members to gather user feedback for system improvements.
- Assisted in training new employees to ensure understanding of processes.
- Managed multiple data sheets for updates and formatting changes.
- Tested new projects for implementation department wide.
- Reduced system downtime, conducting regular maintenance and timely updates.
- Ran and lead meetings regarding staff performance and project health across the department.
- Uploaded and maintained software that housed testing steps for all ongoing projects.
- Created new work instructions for future and current employees use.
- Created monthly and annual reports regarding employee time sheets, status of department documents, project health and department wide updates.
- Maintained a staff sheet indicating new, current and past employees.
- Expert in FileHold & ALM software by maintaining records, uploading documents, ensuring accuracy, checking out documents, organizing documents based on category and compiling data into monthly reports.
Call Center Representative
Department of Revenue
08.2019 - 07.2023
- Managed high-volume inbound calls, addressing customer inquiries and resolving issues effectively.
- Documented customer interactions in CRM system to ensure accurate record-keeping and follow-up.
- Provided product information and support, ensuring customers received timely assistance and guidance.
- Trained new representatives on systems and procedures, fostering a collaborative team environment.
- Adapted quickly to changing protocols and technology updates, maintaining high service standards.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Maintained up-to-date knowledge of product and service changes.
Restaurant Manager
Culver's Restaurant
06.2017 - 07.2019
- Oversaw daily operations ensuring compliance with health and safety regulations.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Managed inventory levels, reducing waste through strategic ordering practices.
- Implemented cost control measures, improving profit margins without compromising quality.
- Developed staff schedules optimizing labor costs while maintaining service standards.
- Analyzed customer feedback to drive improvements in menu offerings and service delivery.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
Bachelor of Science - English
University of South Florida
Tampa, FL10-2018
Associate of Arts - General Studies
Tallahassee Community College
Tallahassee, FL10-2015
Skills
- Effective communication
- Task prioritization
- Data migration
- Cost analysis
- Server administration
- Requirements gathering
- Active listening
- Performance tuning
- Big data analytics
- System analysis
- Content management systems
- Software quality assurance
- Software testing
- Operating systems
- System performance and functionality
- Computer systems efficiency
- Resource management
- Microsoft desktop applications
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Self motivation
Timeline
Computer Systems Analyst
Department of Revenue
07.2023 - Current
Call Center Representative
Department of Revenue
08.2019 - 07.2023
Restaurant Manager
Culver's Restaurant
06.2017 - 07.2019
Bachelor of Science - English
University of South Florida
Associate of Arts - General Studies
Tallahassee Community College
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