Grant Fish
League City,TX
Summary
Results-driven Division Manager skilled in maintaining smooth and efficient operations to meet profit and loss targets. Hardworking and disciplined leader with continuous improvement mindset. . Strategic leader and effective problem-solver with firm grasp of electrical contracting needs and to optimize procedures, improve policies and maximize productivity. Goal-oriented manager with distinguished experience in electrical industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Divisio0n Manager
IES Residential
03.2020 - 04.2023
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
- Controlled costs by streamlining operations and reducing waste.
- Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
- Spearheaded change management initiatives to ensure successful implementation of new systems or processes within the division.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Supervised daily planning, coordination and administration for division operations.
- Enhanced employee performance with comprehensive training programs and ongoing professional development opportunities.
- Increased division efficiency by streamlining processes and implementing new management strategies.
- Delivered high-quality products or services consistently by maintaining strict quality control processes throughout the division''s operations.
- Established clear and consistent policies and procedures.
- Oversaw cross-functional teams to ensure seamless coordination on complex projects or initiatives.
- Built strong relationships with key stakeholders to enhance collaboration efforts both internally and externally.
- Expanded division capabilities by identifying strategic growth opportunities and pursuing relevant partnerships or acquisitions.
- Ensured regulatory compliance by staying up-to-date on industry standards, guidelines, and policies, conducting internal audits as necessary.
- Achieved consistent growth in market share through targeted marketing efforts, competitive analysis, and strategic planning activities.
- Managed risk effectively with thorough assessments and proactive mitigation measures, safeguarding the division''s assets and reputation.
- Boosted customer satisfaction rates by addressing concerns promptly and effectively resolving issues.
- Optimized financial performance with prudent budgeting practices, cost control efforts, and revenue generation initiatives.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Improved project delivery times with efficient resource allocation methods and proactive task management systems.
- Promoted innovation within the division by encouraging creative problem-solving techniques among staff members.
- Implemented data-driven decision making to improve operational procedures and drive overall business success.
- Evaluated employee performance fairly using objective metrics for promotions, bonuses or other rewards.
- Communicated and collaborated with stakeholders to achieve division objectives.
- Met divisional objectives by recruiting and qualifying vendor and trade bases.
- Built relationships with customers and community to establish long-term business growth.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed accounts to retain existing relationships and grow share of business.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Facilitated business by implementing practical networking techniques.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Prepared sales presentations for clients showing success and credibility of products.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Assistant Manager
IES Residential
01.2008 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored security to protect employees, customers and property.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Supervisor
IES Residential
09.2000 - 01.2008
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
High School Diploma -
Friendswood High School
Friendswood, TX05.2000
Skills
- Sales and marketing expertise
- Staff Training and Development
- Customer relationship development
- Operations Management
- Strategic Planning
- Staff Motivation
- Inventory Control
- Innovation and Creativity
- Operations Planning
- Performance Improvement
- Performance Management
- Sales management
- Business Planning
- Budget Administration
- Profit and loss statements
- Customer Service
- Time Management
- Appointment Scheduling
- Customer Complaint Resolution
- Inventory Management
- Operating Procedures and Policies
- New Business Development
- Account Management
Timeline
Divisio0n Manager
IES Residential
03.2020 - 04.2023
Assistant Manager
IES Residential
01.2008 - 04.2020
Supervisor
IES Residential
09.2000 - 01.2008
High School Diploma -
Friendswood High School
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