Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Grant Forrest

McAllen

Summary

Dynamic professional with a proven track record in customer service and teamwork, demonstrated at Subway Restaurants. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in POS system operation and inventory control, achieving top-tier service levels. Known for exceptional multi-tasking and time management abilities.

*Available for new opportunities offering 20-40 hrs per week. Flexible with work shifts.

*Looking for long-term work assignment, with chance for advancement.

*Currently hold Certificate of Training, for Good Handler Essentials Course, for state of Texas

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Associate

Subway Restaurants
10.2024 - Current
  • Maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Associate

C & R Window Coverings
03.2021 - 08.2024
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed and maintained courteous and effective working relationships.
  • Scheduled installations of merchandise.

Kitchen Manager

Texadelphia
01.2015 - 02.2021
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Oversaw food preparation and monitored safety protocols.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Multi-tasking strength
  • Reliable and punctual
  • Exceptional customer service
  • Money handling
  • Flexible schedule
  • Store opening and closing
  • POS system operation
  • Inventory control

Certification

  • Food Handler's Card – Various State-Specific Health Departments.

Timeline

Sales Associate

Subway Restaurants
10.2024 - Current

Associate

C & R Window Coverings
03.2021 - 08.2024

Kitchen Manager

Texadelphia
01.2015 - 02.2021
  • Food Handler's Card – Various State-Specific Health Departments.

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Grant Forrest